Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 06 Dec 2019 10:38:50 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hi           02:25 PM, 06th Dec                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           02:27 PM, 06th Dec                     User                    9761248661           02:27 PM, 06th Dec                     User                    for this order           02:27 PM, 06th Dec                     User                    I have gone to max store in City Center Shinghadha           02:28 PM, 06th Dec                     User                    they were not able to do the same due to some system issue at ur end           02:28 PM, 06th Dec                     User                    then the guys in store contacted ur customer care and the guy in customer care marked the item for return           02:28 PM, 06th Dec                     User                    it was done more than a week ago           02:28 PM, 06th Dec                     User                    but till now no one has come to collect the item           02:29 PM, 06th Dec                     User                    and status of the item is return in progress           02:29 PM, 06th Dec                   Mohammad                   Please hold for a moment while I gather those details for you.           02:29 PM, 06th Dec                     User                    ok           02:29 PM, 06th Dec                     User                    ?           02:32 PM, 06th Dec                   Mohammad                   We apologies  for that   but   on was   considered   as  refused    10/28/19 9:16 AM  and  they  initiated  refund   you  will receive  it  with  in  5-14  days   and  about  your complaint we   will check  with  team           02:34 PM, 06th Dec                     User                    refused means ?           02:34 PM, 06th Dec                     User                    that item is still with me           02:35 PM, 06th Dec                   Mohammad                   rejected to  collect           02:35 PM, 06th Dec                   Mohammad                   no           02:35 PM, 06th Dec                     User                    nobody contacted me           02:35 PM, 06th Dec                     User                    that item is still with me           02:35 PM, 06th Dec                   Mohammad                   that's  mean  you  will get refund           02:35 PM, 06th Dec                     User                    I m lost now           02:35 PM, 06th Dec                     User                    u will refund me without item collected from me ?           02:35 PM, 06th Dec                     User                    how that will be possible           02:36 PM, 06th Dec                   Mohammad                   Your request has been filed with the concerned party to collect  it    ASAP.           02:37 PM, 06th Dec                   Mohammad                   and get  refund           02:37 PM, 06th Dec                     User                    please           02:37 PM, 06th Dec                     User                    what happened last time           02:37 PM, 06th Dec                     User                    why it was not collected ?           02:37 PM, 06th Dec                   Mohammad                   OK will do  needful           02:37 PM, 06th Dec                   Mohammad                   Is there anything else I can help you with?           02:38 PM, 06th Dec                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           02:38 PM, 06th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/318897