Subject: Ticket Assigned - Conversation with User
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Fri, 06 Dec 2019 07:34:04 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           11:21 AM, 06th Dec                     User                    i made complain request to return shoes           11:21 AM, 06th Dec                     User                    Order#9760377408           11:21 AM, 06th Dec                     User                    Shoes glitter detail sneakers with lace up           11:22 AM, 06th Dec                     User                    I got the mess           11:22 AM, 06th Dec                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           11:23 AM, 06th Dec                   Mohammad                   Please hold for a moment while I gather those details for you.           11:23 AM, 06th Dec                     User                    i got sms that return request initiated and i sent the
  item back           11:23 AM, 06th Dec                     User                    Till now i didn't recieve refund           11:24 AM, 06th Dec                     User                    Ok waiting           11:24 AM, 06th Dec                   Mohammad                   As we can  see there is  no  return  request  in  our side           11:25 AM, 06th Dec                     User                    But i already recieved sms and someone came to take the item           11:26 AM, 06th Dec                   Mohammad                   we will make return request  provide us the  name  of  the  item  you  want           11:26 AM, 06th Dec                     User                    Shoes glitter detail sneakers with lace up           11:28 AM, 06th Dec                   Mohammad                   Wait for a moment           11:28 AM, 06th Dec                     User                    order no.9760377408           11:28 AM, 06th Dec                     User                    ok pl
 z           11:29 AM, 06th Dec                   Mohammad                   Ok return  request  has been done           11:30 AM, 06th Dec                   Mohammad                   Is there anything else I can help you with?           11:30 AM, 06th Dec                     User                    No thank u,,,           11:30 AM, 06th Dec                     User                    but to let u know item already returned long time back           11:31 AM, 06th Dec                     User                    So the only pending is the refund           11:31 AM, 06th Dec                   Mohammad                   Are you  sure           11:31 AM, 06th Dec                   Mohammad                   please do  you  have receipt           11:32 AM, 06th Dec                     User                    If I am not sure why am I contacting u           11:32 AM, 06th Dec                     User                    This happened last month, so I may lost the receipt for return         
   11:32 AM, 06th Dec                   Mohammad                   OK will check  with  concern  team and  inform  you           11:33 AM, 06th Dec                   Mohammad                   Is there anything else I can help you with?           11:33 AM, 06th Dec                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           11:33 AM, 06th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/318479