Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 05 Dec 2019 06:41:38 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           10:26 AM, 05th Dec                     User                    9762460983 in this order           10:27 AM, 05th Dec                     User                    Helloo           10:27 AM, 05th Dec                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           10:28 AM, 05th Dec                     User                    I have received my order           10:28 AM, 05th Dec                     User                    I mentioned order number above           10:28 AM, 05th Dec                     User                    If you can see           10:28 AM, 05th Dec                     User                    But one item is not complete           10:29 AM, 05th Dec                     User                    Which is charmz 16 pcs applique           10:29 AM, 05th Dec                     User                    What I received is just 14 pcs ! And 2 is missing in packaging !           10:30 AM, 05th Dec                     User                    What can I do now           10:30 AM, 05th Dec                     User                    Are you with me ????!           10:30 AM, 05th Dec                   Mohammad                   Please hold for a moment while I gather those details for you.           10:31 AM, 05th Dec                     User                    Ok           10:31 AM, 05th Dec                   Mohammad                   Please make return  request           10:33 AM, 05th Dec                     User                    How ?           10:33 AM, 05th Dec                     User                    I wont pay anything for your mistake           10:34 AM, 05th Dec                     User                    And then what about refund?           10:34 AM, 05th Dec                   Mohammad                   · You can contact our customer support team on  to book a return and to be notified of the refund amount based on our return policy.

· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.

· You can now drop off your return to any (brand) store across the UAE.
 
Here’s what you need to do.
 
· 

Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE.

· Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.

· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.

 
Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.https://www.babyshopstores.com/ae/en/           10:36 AM, 05th Dec                     User                    What is your policy for refund ?! Will have any deductions?!           10:38 AM, 05th Dec                   Mohammad                   You  will  get  refund  to  you  credit card           10:39 AM, 05th Dec                     User                    My account is not working since long time ago so I'm purchasing as a guest           10:39 AM, 05th Dec                   Mohammad                   within  4-15 days           10:39 AM, 05th Dec                     User                    Same amount ?           10:39 AM, 05th Dec                   Mohammad                   Yes           10:39 AM, 05th Dec                   Mohammad                   Is there anything else I can help you with?           10:39 AM, 05th Dec                     User                    What is your customer support contact number ?           10:40 AM, 05th Dec                   Mohammad                   (800-22297467)‎           10:40 AM, 05th Dec                     User                    Ok thanks           10:41 AM, 05th Dec                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           10:41 AM, 05th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/315057