Subject: Ticket Assigned - Conversation with User
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Wed, 04 Dec 2019 08:54:47 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hello           12:34 PM, 04th Dec                   Bot                   Hi again!           12:34 PM, 04th Dec                     User                    I need to inquire about one  bag pack           12:35 PM, 04th Dec                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           12:41 PM, 04th Dec                     User                    there is bag of Adidas , I ordered it online but it is removed from my order           12:42 PM, 04th Dec                     User                    can you please check it for me if it is available in any of the branch           12:42 PM, 04th Dec                     User                    Khobar or Dammam           12:42 PM, 04th Dec                   Mohammad                   Can you please share your order number or registered email address.           12:42 PM, 04th Dec                     User                    Adidas Backpack with Adjustable Shoulder Straps           12:43 PM, 04th Dec                   Mohammad                   We see that you are trying to purchase an item from our website which is not  available at the moment. In order to receive any future updates on this product, we would request you to fill in your email address in the Notify Me section.           12:44 PM, 04th Dec                     User                    6455551261           12:44 PM, 04th Dec                     User                    order number           12:45 PM, 04th Dec                   Mohammad                   Please hold for a moment while I gather those details for you.           12:46 PM, 04th Dec                     User                    yes please , I literally need it and it is still available online in the stock           12:46 PM, 04th Dec                   Mohammad                   We tried to deliver the product but the item damaged was  canceled           12:50 PM, 04th Dec                   Mohammad                   We apologies  for that           12:51 PM, 04th Dec                   Mohammad                   Please consider this a rare exception. Whenever a customer places an order, it goes through the quality check process.
​           12:51 PM, 04th Dec                     User                    so there is no other bag available in any of the store ?           12:52 PM, 04th Dec                     User                    if you can locate the same bag please , I will go and pick it myself           12:52 PM, 04th Dec                   Mohammad                   Now it's available you  can  see here https://www.shoemartstores.com/sa/en/Travel/Travel/Travel-Bags-and-Backpacks/SHOEMART-Adidas-Backpack-with-Adjustable-Shoulder-Straps/p/162018528           12:54 PM, 04th Dec                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           12:54 PM, 04th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/310984