Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 03 Dec 2019 12:07:08 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello. I had ordered kids shoes 3 days before and unfortunately i had to travel due to some urgency and as the shipment is through fetchr i contacted them and it was said only i can receive the item. Is there any possibility that i can change the collection details to my brothers.           03:53 PM, 03rd Dec                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           03:56 PM, 03rd Dec                     User                    Hello. I had ordered kids shoes 3 days before and unfortunately i had to travel due to some urgency and as the shipment is through fetchr i contacted them and it was said only i can receive the item. Is there any possibility that i can change the collection details to my brothers.           03:56 PM, 03rd Dec         
           Mohammad                   Can you please share your order number or registered email address.           03:57 PM, 03rd Dec                     User                    Order number 9762682905           03:57 PM, 03rd Dec                   Mohammad                   Please hold for a moment while I gather those details for you.           03:59 PM, 03rd Dec                     User                    Ok.           03:59 PM, 03rd Dec                     User                    Hello. You there?           04:02 PM, 03rd Dec                   Mohammad                   As we can see your order will be  delivered  within 1-2 days but  you  can  give alla details for your brother  no  problem           04:03 PM, 03rd Dec                   Mohammad                   Is there anything else I can help you with?           04:03 PM, 03rd Dec                     User                    But fetchr team said they will only deliver the product to me           04:03 PM, 03rd Dec           
           User                    As my details are given on the order           04:04 PM, 03rd Dec                   Mohammad                   Give your brother message that  you  had received  and order number           04:04 PM, 03rd Dec                     User                    I had send it already           04:04 PM, 03rd Dec                     User                             04:04 PM, 03rd Dec                     User                    This was send to him.           04:05 PM, 03rd Dec                   Mohammad                   OK No  problem  he can  show them and receive it           04:05 PM, 03rd Dec                     User                    Ok           04:05 PM, 03rd Dec                   Mohammad                   Is there anything else I can help you with?           04:05 PM, 03rd Dec                     User                    So there is no need of my presence or my emirates id right?           04:06 PM, 03rd Dec                   Mohammad                 
   Give him  copy only it's enough           04:06 PM, 03rd Dec                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           04:06 PM, 03rd Dec                     User                    Thanks for your kind help           04:07 PM, 03rd Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/307701