Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 30 Nov 2019 06:30:53 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hello           10:19 AM, 30th Nov                   Bot                   Hi again!           10:19 AM, 30th Nov                     User                    i tried to link my shukran card to my account. it is failed always           10:19 AM, 30th Nov                   Mahdi                   Hi, Thank you for contacting us. I'm Mahdi . I will be happy to help you.           10:20 AM, 30th Nov                   Mahdi                   We Apologies for the inconvenience caused.

Please note due to system upgradation, you will not be able to Link and Pay through your Shukran card. However, you will be earning the Shukran points if your card is already linked.

Please note this is a temporary issue and we are trying our best to rectify it.            10:20 AM, 30th Nov                     User                    can you help me to link it?           10:20 AM, 30th Nov                   Mahdi                   you will not be able to Link and Pay through your Shukran card           10:25 AM, 30th Nov                   Mahdi                   We sincerely apologize however, as mentioned above Shukran is currently doing an upgradation on their servers and due to that reason linking isn't going through at this time.           10:26 AM, 30th Nov                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           10:28 AM, 30th Nov                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           10:29 AM, 30th Nov                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           10:30 AM, 30th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/294023