Subject: Ticket Assigned - Conversation with Jab Er
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 30 Nov 2019 05:28:21 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jab Er Jab Er                    Hello           09:18 AM, 30th Nov                   Bot                   Hi again!           09:18 AM, 30th Nov                   Bot                   Please enter your name.           09:18 AM, 30th Nov                     Jab Er                    Jaber Alam           09:18 AM, 30th Nov                   Bot                   Hi Jaber Alam,what do you need help with?           09:18 AM, 30th Nov                     Jab Er                    Returns process           09:18 AM, 30th Nov                   Bot                   Please choose your location           09:18 AM, 30th Nov                     Jab Er                    United Arab Emirates           09:18 AM, 30th Nov                   Bot                    Want to return something? You can do it in 3 easy ways.  
1. Return to a store, for faster returns.
2. Request a return online from your account.
3. Call customer care for a pick-up.   We suggest that you return your product to a store and speed up the process. For more details, go to Returns Process under Help Centre.            09:18 AM, 30th Nov                   Bot                   Was I helpful?           09:18 AM, 30th Nov                     Jab Er                    No           09:18 AM, 30th Nov                   Bot                   Would you still like to connect with an agent?           09:18 AM, 30th Nov                     Jab Er                    Yes           09:18 AM, 30th Nov                   Bot                   Please enter your email           09:18 AM, 30th Nov                     Jab Er                    [email-masked]           09:19 AM, 30th Nov                   Bot                   Please enter your number           09:19 AM, 30th Nov                     Jab Er                    0504308685           09:19 AM, 30th Nov                   Bot                   Please wait while we trans
 fer you to an agent           09:19 AM, 30th Nov                     Jab Er                    OKay           09:20 AM, 30th Nov                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           09:20 AM, 30th Nov                     Jab Er                    Hello. Good Morning           09:20 AM, 30th Nov                     Jab Er                    I have a credit note           09:20 AM, 30th Nov                   Mohammad                   Good  Morning           09:21 AM, 30th Nov                     Jab Er                    i would like to know how will i use it?           09:21 AM, 30th Nov                   Mohammad                   Yes, you can use My Credit for any purchase from the App Store. If the transaction is less than my Credit, only the value of the purchase will be deducted. If the purchase is more than my balance, my Credit will be deducted. App purchase.           09:22 AM, 30th Nov             
       Mohammad                   Is there anything else I can help you with?           09:23 AM, 30th Nov                     Jab Er                    But how do i apply the credit note?           09:23 AM, 30th Nov                     Jab Er                    It says online credit voucher and there is credit note # which is 28 digit           09:24 AM, 30th Nov                   Mohammad                   Please simply use the credit note under "Promo code" section           09:25 AM, 30th Nov                   Mohammad                   I believe you are trying to use it under "Gift card" section.           09:25 AM, 30th Nov                   Mohammad                   Is there anything else I can help you with?           09:25 AM, 30th Nov                     Jab Er                    You want me type the 28 digit number under promo code section?           09:26 AM, 30th Nov                   Mohammad                   Yes           09:26 AM, 30th Nov                   Mohamma
 d                   It was a pleasure assisting you. Thank you for shopping with us.           09:28 AM, 30th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/293896