Subject: Ticket Assigned - Conversation with my name is abdulrehman awadh
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 29 Nov 2019 13:08:29 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with my name is abdulrehman awadh my name is abdulrehman awadh                    Hello           04:47 PM, 29th Nov                   Bot                   Hi again!           04:47 PM, 29th Nov                   Bot                   Please enter your name.           04:47 PM, 29th Nov                     my name is abdulrehman awadh                    I purchased some items online and after deducting money from my account I received a message from splash that the order did not go through           04:48 PM, 29th Nov                     my name is abdulrehman awadh                    My name is Abdulrehman Awadh           04:48 PM, 29th Nov                   Bot                   Hi My Name Is Abdulrehman Awadh,what do you need help with?           04:48 PM, 29th Nov                     my name is abdulrehman awadh                    Refund queries           04:48 PM, 29th Nov                   Bot                   Please choose your location           04:48 PM, 29th Nov                     my name is abdulrehman awadh                    United Arab Emirates           04:48 PM, 29th Nov                   Bot                    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.  
Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you’ll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   
Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  
Please note, it will take longer for us to receive and process your returns during sales. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.            04:48 PM, 29th Nov                   Bot                   Was I helpful?           04:48 PM, 29th Nov                     my name is abdulrehman awadh                    No           04:49 PM, 29th Nov                   Bot                   Would you still like to connect with an agent?           04:49 PM, 29th Nov                     my name is abdulrehman awadh                    Yes           04:49 PM, 29th Nov                   Bot                   Please enter your email           04:49 PM, 29th Nov                     my name is abdulrehman awadh                    [email-masked]           04:49 PM, 29th Nov                   Bot                   Please enter your number           04:49 PM, 29th Nov                     my name is abdulrehman awadh                    0526570526           04:49 PM, 29th Nov                   Bot                   Please wait while we transfer you to an agent           04:49 PM, 29th Nov                     my name is abdulrehman awadh                    Where is the agent           04:51 PM, 29th Nov                     my name is abdulrehman awadh                    am still waiting           04:52 PM, 29th Nov                     my name is abdulrehman awadh                    Hey           04:53 PM, 29th Nov                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           04:54 PM, 29th Nov                     my name is abdulrehman awadh                    my name is Abdulrehman Awadh           04:55 PM, 29th Nov                     my name is abdulrehman awadh                    i purchased items from splash online and after deducting money from my account I received a message saying that the order did not go through           04:56 PM, 29th Nov                     my name is abdulrehman awadh                             04:56 PM, 29th Nov                     my name is abdulrehman awadh                    What is going on           04:57 PM, 29th Nov                   Mohammad                   Can you please share your order number or registered email address.           04:58 PM, 29th Nov                     my name is abdulrehman awadh                    My order number is there on the attached screenshot           04:59 PM, 29th Nov                     my name is abdulrehman awadh                             04:59 PM, 29th Nov                     my name is abdulrehman awadh                    And my email is [email-masked]           04:59 PM, 29th Nov                     my name is abdulrehman awadh                    ???           05:03 PM, 29th Nov                   Mohammad                   Please hold for a moment while I gather those details for you.           05:04 PM, 29th Nov                     my name is abdulrehman awadh                    ok           05:04 PM, 29th Nov                   Mohammad                   Your order has been placed successfully and will be delivered   to  the store within 2-4 business days. For your reference, your order number is 9762653834           05:07 PM, 29th Nov                     my name is abdulrehman awadh                    so now everything is fine?           05:07 PM, 29th Nov                   Mohammad                   Yes           05:07 PM, 29th Nov                   Mohammad                   Is there anything else I can help you with?           05:08 PM, 29th Nov                     my name is abdulrehman awadh                    thank you           05:08 PM, 29th Nov                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           05:08 PM, 29th Nov                     my name is abdulrehman awadh                    Thank you           05:08 PM, 29th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/292140