Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 29 Nov 2019 11:38:18 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi.. Can we return our ordee on babyshop store? We boughtvit at centerpoint online shop.           03:30 PM, 29th Nov                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           03:31 PM, 29th Nov                   Mohammad                   In the meantime, an exchange is not available at ​https://www.babyshopstores.com/ . You can return online purchases through the below three channels:

· You can contact our customer support team on (800-22297467)‎   to book a return and to be notified of the refund amount based on our return policy.
· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.
· You can now drop off your return to any (brand) store across the UAE .
 
Here’s what you need to do.
 
· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the  UAE.
· Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.
 
Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           03:31 PM, 29th Nov                     User                    Order number 9761402584           03:31 PM, 29th Nov                   Mohammad                   Is there anything else I can help you with?           03:32 PM, 29th Nov                     User                    So we have to booknit online first?           03:33 PM, 29th Nov                   Mohammad                   Yes or return to Babayshop stores           03:33 PM, 29th Nov                     User                    So we can return it on babyshop stores even this was bought at centerpoint online?           03:34 PM, 29th Nov                   Mohammad                   Yes           03:35 PM, 29th Nov                   Mohammad                   Is there anything else I can help you with?           03:35 PM, 29th Nov                     User                    Ok.. Do we have to bookbit online or just bring thebitems on babyshopnstore           03:35 PM, 29th Nov                     User                    They have branchbat abubhail right?           03:35 PM, 29th Nov                   Mohammad                   If you make return online from  the app or website  the carrier will come to  collect  it  and if you want to  make return to  the store that's fine           03:37 PM, 29th Nov                   Mohammad                   كان من دواعي سروري مساعدتكم.            03:37 PM, 29th Nov                     User                    Babyshop have branch at abu hail?           03:38 PM, 29th Nov                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           03:38 PM, 29th Nov                   Mohammad                   Yes           03:38 PM, 29th Nov                     User                    Ok thansk           03:38 PM, 29th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/291872