Subject: Ticket Assigned - Conversation with farah
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 28 Nov 2019 13:34:38 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with farah farah                    I still haven’t received my refund           05:22 PM, 28th Nov                   Bot                   Please enter your name.           05:22 PM, 28th Nov                     farah                    Farah           05:25 PM, 28th Nov                   Bot                   Hi Farah,what do you need help with?           05:25 PM, 28th Nov                     farah                    Refund queries           05:25 PM, 28th Nov                   Bot                   Please choose your location           05:25 PM, 28th Nov                     farah                    United Arab Emirates           05:25 PM, 28th Nov                   Bot                    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.  
Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you’ll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   
Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  
Please note, it will take longer for us to receive and process your returns during sales. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.            05:25 PM, 28th Nov                   Bot                   Was I helpful?           05:25 PM, 28th Nov                     farah                    No           05:25 PM, 28th Nov                   Bot                   Would you still like to connect with an agent?           05:25 PM, 28th Nov                     farah                    Yes           05:25 PM, 28th Nov                   Bot                   Please enter your email           05:25 PM, 28th Nov                     farah                    [email-masked]           05:25 PM, 28th Nov                   Bot                   Please enter your number           05:25 PM, 28th Nov                     farah                    0522401902           05:26 PM, 28th Nov                   Bot                   Please wait while we transfer you to an agent           05:26 PM, 28th Nov                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           05:30 PM, 28th Nov                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           05:34 PM, 28th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/288994