Subject: Ticket Assigned - Conversation with Friendly Plane
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 28 Nov 2019 07:24:46 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Friendly Plane Friendly Plane                    Hi when is the expected date of delivery?           11:03 AM, 28th Nov                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           11:06 AM, 28th Nov                     Friendly Plane                    I track my order and its in Khamis. How come it will be in khamis and i gave correct address and 1 out of 19 items i already received immediately thru aramex. But the other 18 items shipped via SMSA and its in khamis           11:07 AM, 28th Nov                     Friendly Plane                    Order number 6452465005           11:07 AM, 28th Nov                   Mohammad                   We apologies the order return  to  the store they tried to  conatct   many  times           11:07 AM, 28th Nov                     
 Friendly Plane                    Im in Riyadh and my order in khamis how come           11:08 AM, 28th Nov                     Friendly Plane                    i ordered 19 times. 1 time i already receive immediately via Aramex 18 items via SMSA why its in khamis           11:09 AM, 28th Nov                     Friendly Plane                    i also contacted SMSA about my address and nothing is happening. Until now i didnt receive my order from babyshop centerpoint           11:09 AM, 28th Nov                   Mohammad                   We apologies for that  but  you make new order and we promise you we'll deliver to  your home           11:10 AM, 28th Nov                     Friendly Plane                    I already ordered           11:10 AM, 28th Nov                     Friendly Plane                    why i will make new order.           11:11 AM, 28th Nov                     Friendly Plane                    What do you mean my order was cancelled?           11:11 AM,
  28th Nov                   Mohammad                   Yes returned   to the store           11:11 AM, 28th Nov                     Friendly Plane                    Same order i need. Just ship it in my home. Transfer from khamis to riyadh. SMSA told me that they will ship my order in Riyadh           11:12 AM, 28th Nov                     Friendly Plane                    if its returned to store then make delivery to my address           11:12 AM, 28th Nov                   Mohammad                   They  tried to contact you  on  27 Nov But there's no reply           11:14 AM, 28th Nov                     Friendly Plane                    bro you get me smsa calledme and i gave location smsa said its in khamis           11:14 AM, 28th Nov                     Friendly Plane                    I didnt even receive any call yesterday           11:15 AM, 28th Nov                   Mohammad                   OK  provide us with the full address           11:17 AM, 28th Nov          
          Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           11:22 AM, 28th Nov                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           11:24 AM, 28th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/287565