Subject: Ticket Assigned - Conversation with Bobbing Toffee
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 28 Nov 2019 06:44:09 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Bobbing Toffee Bobbing Toffee                    hi           10:38 AM, 28th Nov                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           10:39 AM, 28th Nov                     Bobbing Toffee                    i want to replace 2 items from my order           10:39 AM, 28th Nov                     Bobbing Toffee                    9762300798           10:39 AM, 28th Nov                   Mohammad                   In the meantime, an exchange is not available at maxfashion.com . You can return online purchases through the below three channels:

· You can contact our customer support team on (800-629823) to book a return and to be notified of the refund amount based on our return policy.
· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, https://www.maxfashion.com/en/ you can see an option to return an item. Just click on the box and follow the instructions.
· You can now drop off your return to any (brand) store across the UAE.

Here’s what you need to do.

· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE.
· Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.

Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           10:41 AM, 28th Nov                   Mohammad                   Is there anything else I can help you with?           10:43 AM, 28th Nov                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           10:43 AM, 28th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/287426