Subject: Ticket Assigned - Conversation with jenny
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 27 Nov 2019 13:55:00 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jenny jenny                    Hi           05:35 PM, 27th Nov                   Bot                   Please enter your name.           05:35 PM, 27th Nov                     jenny                    Jenny           05:35 PM, 27th Nov                   Bot                   Hi Jenny,what do you need help with?           05:35 PM, 27th Nov                     jenny                    Your order update           05:35 PM, 27th Nov                   Bot                   Please choose your location           05:35 PM, 27th Nov                     jenny                    Bahrain           05:35 PM, 27th Nov                   Bot                   Please enter your order number to continue           05:35 PM, 27th Nov                     jenny                    LM7661847709           05:35 PM, 27th Nov                   Bot                   Please enter just the order number           05:35 PM, 27th Nov                     jenny                    LM7661847709           05:36 PM, 27th Nov                   Bot                   Please enter just the order number           05:36 PM, 27th Nov                     jenny                    I have entered the order number twice           05:36 PM, 27th Nov                   Bot                   Please enter just the order number           05:36 PM, 27th Nov                     jenny                    LM7661847709           05:37 PM, 27th Nov                   Bot                   Please enter just the order number           05:37 PM, 27th Nov                     jenny                    7661847709           05:37 PM, 27th Nov                   Bot                    Your order status is : Delivered    Here's when you will receive your order:  Home Delivery: 2-3 days  Click & Collect: 2 days  Scheduled delivery: 3-4 days   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.            05:37 PM, 27th Nov                   Bot                   Was I helpful?           05:37 PM, 27th Nov                     jenny                    No           05:38 PM, 27th Nov                   Bot                   Would you still like to connect with an agent?           05:38 PM, 27th Nov                     jenny                    Yes           05:38 PM, 27th Nov                   Bot                   Please enter your email           05:38 PM, 27th Nov                     jenny                    [email-masked]           05:38 PM, 27th Nov                   Bot                   Please enter your number           05:38 PM, 27th Nov                     jenny                    35379498           05:38 PM, 27th Nov                   Bot                   Please wait while we transfer you to an agent           05:38 PM, 27th Nov                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           05:42 PM, 27th Nov                     jenny                    Hi Tawfik           05:44 PM, 27th Nov                     jenny                    I placed an order with Splash           05:45 PM, 27th Nov                     jenny                    And received the order today           05:45 PM, 27th Nov                   Mohammad                   Can you please share your order number or registered email address.           05:46 PM, 27th Nov                     jenny                    [email-masked]           05:46 PM, 27th Nov                     jenny                    But did not receive a bill           05:46 PM, 27th Nov                     jenny                    35379498           05:46 PM, 27th Nov                     jenny                    I want to exchange a product but I don't have a bill           05:47 PM, 27th Nov                     jenny                    order no 7661847709           05:47 PM, 27th Nov                     jenny                    Also none of your customer care numbers are working           05:47 PM, 27th Nov                   Mohammad                   لحظة من فضلك حتى  يتم  فحص  الحالة           05:49 PM, 27th Nov                     jenny                    Sorry I don't follow arabic           05:50 PM, 27th Nov                   Mohammad                   sorry           05:50 PM, 27th Nov                   Mohammad                   by mistake           05:50 PM, 27th Nov                     jenny                    okay           05:50 PM, 27th Nov                   Mohammad                   NO need for bill just  order number           05:50 PM, 27th Nov                     jenny                    To just tell the order number at the store?           05:51 PM, 27th Nov                     jenny                    Also I had an issue linking the shukran card number to the order           05:52 PM, 27th Nov                     jenny                    so what to do>?           05:52 PM, 27th Nov                   Mohammad                   · You can contact our customer support team on 800-6927  to book a return and to be notified of the refund amount based on our return policy.
· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.
· You can now drop off your return to any (brand) store across the BH .
 
Here’s what you need to do.
 
· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the  BH.
· Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.
 
Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           05:53 PM, 27th Nov                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           05:54 PM, 27th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/284805