Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 27 Nov 2019 10:05:06 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           01:48 PM, 27th Nov                   Bot                   Hi again!           01:48 PM, 27th Nov                     User                    How can I track my order           01:48 PM, 27th Nov                     User                    Order number 6453418202           01:48 PM, 27th Nov                     User                    Hello           01:52 PM, 27th Nov                   Bot                   أهلا مرة أخرى!           01:52 PM, 27th Nov                     User                    How can I track my order           01:52 PM, 27th Nov                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           01:53 PM, 27th Nov                   Mohammad                   Please hold for a moment while I gather those details for you.           01:53 PM, 27th Nov                   Mohammad                   You can track  your  order from  this link https://mypackage.shipadelivery.com/?bc=S000253331762           01:55 PM, 27th Nov                   Mohammad                   Is there anything else I can help you with?           01:55 PM, 27th Nov                     User                    Yea but I’ll I’m seeing is a line from Jeddah to Riyadh :expressionless:           01:56 PM, 27th Nov                     User                    What’s the status of the package           01:56 PM, 27th Nov                     User                    Like did it leave Jeddah?           01:57 PM, 27th Nov                     User                    Is it with the carrier? The whole situation?           01:57 PM, 27th Nov                   Mohammad                   Yes but  can you   provide us with  the full address to  give to the carrier to  update it           01:58 PM, 27th Nov                     User                    Wahah district, rafha st, aah sheikh Hussein bn Hassan, villa 5           01:58 PM, 27th Nov                     User                    Ash*           01:59 PM, 27th Nov                   Mohammad                   OK we escalated  to  the carrier to  update it  address           02:00 PM, 27th Nov                     User                    Okay           02:01 PM, 27th Nov                     User                    But it’s the same address I mentioned when I placed my order           02:01 PM, 27th Nov                     User                    What’s the problem?           02:02 PM, 27th Nov                   Mohammad                   Is there anything else I can help you with?           02:03 PM, 27th Nov                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           02:04 PM, 27th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/283770