Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 27 Nov 2019 09:13:55 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Good day           12:59 PM, 27th Nov                     User                    is it possible to return the item and change the size? I dont need a refund           12:59 PM, 27th Nov                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           01:01 PM, 27th Nov                   Mohammad                   Can you please share your order number or registered email address.           01:01 PM, 27th Nov                     User                    6452820962           01:02 PM, 27th Nov                   Mohammad                   Please hold for a moment while I gather those details for you.           01:05 PM, 27th Nov                   Mohammad                   Name  of  items you  want  change Please?           01:06 PM, 27th Nov                     User                    Cross strap sandal with buckle closure and jade pearl embillished slides           01:08 PM, 27th Nov                     User                    Can I change the size into size 40 coz I ordered size 39 and its quite small to me           01:08 PM, 27th Nov                   Mohammad                   Yes you can           01:09 PM, 27th Nov                   Mohammad                   Is there anything else I can help you with?           01:10 PM, 27th Nov                     User                    How can I return it           01:10 PM, 27th Nov                   Mohammad                   Currently, you may exchange Shoe Mart items in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is available in the store.  Products that have a manufacturing issue cannot be exchanged, however, a return and refund can be done.
 
You can return online purchases through the below three channels:
 You can now drop off your return to any (brand) store across the KSA .  Here’s what you need to do.
 
· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the KSA .
· Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.
 
Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           01:12 PM, 27th Nov                   Mohammad                   Is there anything else I can help you with?           01:12 PM, 27th Nov                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           01:13 PM, 27th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/283591