Subject: Ticket Assigned - Conversation with Signaling Car
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 27 Nov 2019 07:48:13 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Signaling Car Signaling Car                    hi           11:41 AM, 27th Nov                     Signaling Car                    what if i want to exchange the product           11:42 AM, 27th Nov                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           11:43 AM, 27th Nov                     Signaling Car                    and im not able to chose click and collect option           11:43 AM, 27th Nov                     Signaling Car                    how can i do it           11:43 AM, 27th Nov                   Mohammad                   In the meantime, an exchange is not available at  https://www.centrepointstores.com . You can return online purchases through the below three channels:

· You can contact our customer support team on 800-6927  to book a return and to be notified of the refund amount based on our return policy.
· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.
· You can now drop off your return to any (brand) store across the UAE .
 
Here’s what you need to do.
 
· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the  UAE.
· Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.
 
Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           11:46 AM, 27th Nov                   Mohammad                   by  mistake  sorry           11:46 AM, 27th Nov                   Mohammad                   select  the store from  the map  or write above the map the name of store you wnat           11:47 AM, 27th Nov                   Mohammad                   want           11:47 AM, 27th Nov                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           11:48 AM, 27th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/283309