Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 27 Nov 2019 05:36:50 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hello           09:32 AM, 27th Nov                   Bot                   Hi again!           09:32 AM, 27th Nov                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           09:32 AM, 27th Nov                     User                    i need your help regarding returns           09:33 AM, 27th Nov                     User                    i had placed a order and asked to return them           09:33 AM, 27th Nov                   Mohammad                   Can you please share your order number or registered email address.           09:33 AM, 27th Nov                     User                    [email-masked]           09:34 AM, 27th Nov                   Mohammad                   Please hold for a moment while I gather those details for you.           09:34 AM, 27th Nov                     User                    the request was placed 8 days ago           09:34 AM, 27th Nov                   Mohammad                   You can return online purchases through the below three channels:

· You can contact our customer support team on 800-6927  to book a return and to be notified of the refund amount based on our return policy.
· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.
· You can now drop off your return to any (brand) store across the UAE .
 
Here’s what you need to do.
 
· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the  UAE.
· Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.
 
Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund           09:35 AM, 27th Nov                     User                    thank you           09:36 AM, 27th Nov                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           09:36 AM, 27th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/282866