Subject: Ticket Assigned - Conversation with Sagar Samtani
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 26 Nov 2019 08:16:54 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sagar Samtani Sagar Samtani                    Hi           12:04 PM, 26th Nov                   Bot                   Please enter your name.           12:04 PM, 26th Nov                     Sagar Samtani                    Shanti Parkash           12:04 PM, 26th Nov                   Bot                   Hi Shanti Parkash,what do you need help with?           12:04 PM, 26th Nov                     Sagar Samtani                    Returns process           12:05 PM, 26th Nov                   Bot                   Please choose your location           12:05 PM, 26th Nov                     Sagar Samtani                    United Arab Emirates           12:05 PM, 26th Nov                   Bot                    Want to return something? You can do it in 3 easy ways.  
1. Return to a store, for faster returns.
2. Request a return online from your account.
3. Call customer care for a pick-up.   We suggest that you return your product to a store and speed up the process. For more details, go to Returns Process under Help Centre.            12:05 PM, 26th Nov                   Bot                   Was I helpful?           12:05 PM, 26th Nov                     Sagar Samtani                    No           12:05 PM, 26th Nov                   Bot                   Would you still like to connect with an agent?           12:05 PM, 26th Nov                     Sagar Samtani                    Yes           12:05 PM, 26th Nov                   Bot                   Please enter your email           12:05 PM, 26th Nov                     Sagar Samtani                    [email-masked]           12:05 PM, 26th Nov                   Bot                   Please enter your number           12:05 PM, 26th Nov                     Sagar Samtani                    0526539525           12:05 PM, 26th Nov                   Bot                   Please wait while we transfer you to an agent           12:05 PM, 26th Nov                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           12:06 PM, 26th Nov                     Sagar Samtani                    Hi           12:07 PM, 26th Nov                     Sagar Samtani                    I complained about my order before           12:07 PM, 26th Nov                     Sagar Samtani                    i received partial order           12:07 PM, 26th Nov                     Sagar Samtani                    order number 9759883404           12:08 PM, 26th Nov                     Sagar Samtani                    I didnt receive Striped Tshirt           12:08 PM, 26th Nov                     Sagar Samtani                    only received the pyjama...           12:08 PM, 26th Nov                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           12:10 PM, 26th Nov                   Mohammad                   Please hold for a moment while I gather those details for you.           12:11 PM, 26th Nov                     Sagar Samtani                    ok           12:11 PM, 26th Nov                   Mohammad                   We apologies for that but  you  can  make return  request  and get  refund           12:13 PM, 26th Nov                   Mohammad                   You can return online purchases through the below three channels:

· You can contact our customer support team on 800-6927  to book a return and to be notified of the refund amount based on our return policy.
· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.
· You can now drop off your return to any (brand) store across the UAE .
 
Here’s what you need to do.
 
· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the  UAE.
· Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.
 
Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           12:13 PM, 26th Nov                     Sagar Samtani                    ok           12:15 PM, 26th Nov                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           12:16 PM, 26th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/279280