Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 25 Nov 2019 14:21:43 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi my order came           06:06 PM, 25th Nov                     User                    One cup has hand broken           06:06 PM, 25th Nov                     User                    And i received a different tray           06:06 PM, 25th Nov                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           06:07 PM, 25th Nov                   Mohammad                   Can you please share your order number or registered email address.           06:07 PM, 25th Nov                     User                             06:07 PM, 25th Nov                   Mohammad                   Please hold for a moment while I gather those details for you.           06:08 PM, 25th Nov                   Mohammad                   this  is order number 6452476752           06:09 PM, 25th Nov                     User                             06:09 PM, 25th Nov                     User                    Yes           06:09 PM, 25th Nov                     User                             06:10 PM, 25th Nov                     User                    And tgis tray os also not tge one i ordered tge habdles are totally different           06:10 PM, 25th Nov                     User                    Am very frustrated please let me contact manager           06:10 PM, 25th Nov                   Mohammad                   Wait  you  will get refund  for cup           06:11 PM, 25th Nov                     User                             06:13 PM, 25th Nov                     User                    And tge different tray?           06:13 PM, 25th Nov                   Mohammad                   Ok  refund for the cup was done successfully you  will receive money within 4-15 days           06:13 PM, 25th Nov                     User                    Tgis is tge tray i ordered i need tgis 9ne not the one i got           06:14 PM, 25th Nov                     User                             06:14 PM, 25th Nov                     User                             06:14 PM, 25th Nov                   Mohammad                   for another items  make return           06:14 PM, 25th Nov                   Mohammad                   In the meantime, an exchange is not available at https://www.centrepointstores.com . You can return online purchases through the below three channels:

· You can contact our customer support team on 8001111027 to book a return and to be notified of the refund amount based on our return policy.
· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.
· You can now drop off your return to any (brand) store across the KSA .
 
Here’s what you need to do.
 
· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the KSA .
· Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.
 
Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           06:14 PM, 25th Nov                   Mohammad                   Is there anything else I can help you with?           06:15 PM, 25th Nov                     User                    I want someone to come and do tge return fpr me cuz ots not my fault           06:15 PM, 25th Nov                     User                    I will not pay a visit to the store i dnt have time           06:15 PM, 25th Nov                   Mohammad                   Please hold for a moment while I gather those details for you.           06:16 PM, 25th Nov                   Mohammad                   They  will come to collect it you  will not pay  an charge for return           06:20 PM, 25th Nov                   Mohammad                   Is there anything else I can help you with?           06:20 PM, 25th Nov                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           06:21 PM, 25th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/276946