Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 25 Nov 2019 10:38:14 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    HI           02:17 PM, 25th Nov                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           02:18 PM, 25th Nov                     User                    how are you Tawfik           02:18 PM, 25th Nov                     User                    I have a problem           02:18 PM, 25th Nov                     User                    this order #6453359894           02:19 PM, 25th Nov                     User                    it says it will arrive in one shipment           02:19 PM, 25th Nov                     User                    I just received a package with the tracking number on the order ,,, but it only contains one piece (pants)           02:20 PM, 25th Nov                   Mohammad                   Please hold for a moment wh
 ile I gather those details for you.           02:22 PM, 25th Nov                   Mohammad                   Yes we can see that the rest of your order isn't  shipped yet will be received within 2-3 days           02:25 PM, 25th Nov                   Mohammad                   Is there anything else I can help you with?           02:25 PM, 25th Nov                     User                    it says the order will be delivered in one shipment[!!           02:26 PM, 25th Nov                     User                    it does not say about the remaining items in my dashboard.           02:27 PM, 25th Nov                     User                    would you please email me or attach a proof           02:27 PM, 25th Nov                   Mohammad                   We apologies for  that  but  there is no  charge to  pay  again           02:32 PM, 25th Nov                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           02:32 PM, 
 25th Nov                     User                    i am not done           02:32 PM, 25th Nov                   Mohammad                   Is there anything else I can help you with?           02:33 PM, 25th Nov                     User                    you did not tell me how to make sure that the items are coming           02:33 PM, 25th Nov                     User                    i do not have a proof other than this conversation           02:33 PM, 25th Nov                   Mohammad                   remain  8 items           02:33 PM, 25th Nov                     User                    on my account on your website it says one shipment and that it was shipped and i only got one item           02:34 PM, 25th Nov                     User                    why is the website not updated           02:34 PM, 25th Nov                   Mohammad                            02:35 PM, 25th Nov                     User                    yes thank you that is the one i got     
       02:36 PM, 25th Nov                   Mohammad                   They  shipped the  ready    items  and  others  will ship and you will  receive notification           02:37 PM, 25th Nov                     User                    ok           02:37 PM, 25th Nov                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           02:37 PM, 25th Nov                     User                    the problem is the website (my account ) is not updated           02:37 PM, 25th Nov                     User                    thank you           02:37 PM, 25th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/276139