Subject: Ticket Assigned - Conversation with Singing Plane
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 25 Nov 2019 09:42:39 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Singing Plane Singing Plane                    Hello           01:13 PM, 25th Nov                     Singing Plane                    I made an order on your website           01:14 PM, 25th Nov                     Singing Plane                    Order number 6452480623           01:14 PM, 25th Nov                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           01:15 PM, 25th Nov                   Mohammad                   Please hold for a moment while I gather those details for you.           01:15 PM, 25th Nov                   Mohammad                   Your request has been   received  and   filed with the concerned party to update status of delivery.           01:19 PM, 25th Nov                   Mohammad                   Is there anything else I can help you with? 
           01:19 PM, 25th Nov                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           01:20 PM, 25th Nov                     Singing Plane                    Yes           01:21 PM, 25th Nov                     Singing Plane                    They brought the wrong size of what I ordered           01:22 PM, 25th Nov                     Singing Plane                    I ordered a medium, but I got a small           01:22 PM, 25th Nov                     Singing Plane                    So my son couldn't even wear it           01:22 PM, 25th Nov                     Singing Plane                    So I need a refund for both the item and shipping cost paid           01:23 PM, 25th Nov                   Mohammad                   We apologies  for  that  but  you  can  make return request online  or nearby store and  get  refund           01:23 PM, 25th Nov                     Singing Plane                    I will also
  like to do a return           01:23 PM, 25th Nov                     Singing Plane                    I know you are sorry, but I still need my shipping cost refunded           01:24 PM, 25th Nov                     Singing Plane                    Cos you guys didn't deliver what I paid for           01:24 PM, 25th Nov                   Mohammad                   You  will get refund           01:25 PM, 25th Nov                   Mohammad                   just do  return request           01:26 PM, 25th Nov                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           01:27 PM, 25th Nov                     Singing Plane                    Okay, how do I get the return slip           01:27 PM, 25th Nov                     Singing Plane                    Dont have an account with center point           01:28 PM, 25th Nov                     Singing Plane                    I did guest checkout           01:28 PM, 25th Nov  
                  Mohammad                   You  will  get it  to  your  account in pay-pal           01:29 PM, 25th Nov                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           01:29 PM, 25th Nov                     Singing Plane                    That is not what I am asking you           01:29 PM, 25th Nov                     Singing Plane                    How to I start return           01:29 PM, 25th Nov                     Singing Plane                    It says to go to my center point account and start the return process           01:30 PM, 25th Nov                     Singing Plane                    But I dont have an account with center point           01:30 PM, 25th Nov                     Singing Plane                    I did guest check out, so how do I start the return process           01:31 PM, 25th Nov                   Mohammad                   we did it  from our side           01:34 PM, 25th No
 v                     Singing Plane                    Oh okay, so do I have to take the cloth back to the store or some one will pick it up from my building           01:35 PM, 25th Nov                     Singing Plane                    How do I return it           01:35 PM, 25th Nov                   Mohammad                   but  till  now  they  didn't  change delivery  status so  after 12 hours           01:35 PM, 25th Nov                   Mohammad                   they  will come to  collect  from  you           01:35 PM, 25th Nov                     Singing Plane                    I had to call them several times too before they deliver           01:36 PM, 25th Nov                     Singing Plane                    Since morning that it shows out for delivery           01:36 PM, 25th Nov                     Singing Plane                    The guy even told me he has close at 8pm, before I told him I need it today then he brought it           01:37 PM, 25th Nov       
               Singing Plane                    Not so good customer service from shipping company, you guys have to address that with them           01:37 PM, 25th Nov                     Singing Plane                    So will I get a confirmation email for the refund and for pick up           01:38 PM, 25th Nov                   Mohammad                   within  12 hours and contact  us again  to  make return  request or if  you need  do return  quickly  visit   nearby store and return           01:42 PM, 25th Nov                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           01:42 PM, 25th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/275941