Subject: Ticket Assigned - Conversation with Ahmed Jaseem
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 25 Nov 2019 06:28:04 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ahmed Jaseem Ahmed Jaseem                    hi           10:19 AM, 25th Nov                   Bot                   Please enter your name.           10:19 AM, 25th Nov                     Ahmed Jaseem                    ahmed           10:19 AM, 25th Nov                   Bot                   Hi Ahmed,what do you need help with?           10:19 AM, 25th Nov                     Ahmed Jaseem                    Refund queries           10:19 AM, 25th Nov                   Bot                   Please choose your location           10:19 AM, 25th Nov                     Ahmed Jaseem                    United Arab Emirates           10:19 AM, 25th Nov                   Bot                    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.  
Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you’ll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   
Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  
Please note, it will take longer for us to receive and process your returns during sales. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.            10:19 AM, 25th Nov                   Bot                   Was I helpful?           10:20 AM, 25th Nov                     Ahmed Jaseem                    No           10:20 AM, 25th Nov                   Bot                   Would you still like to connect with an agent?           10:20 AM, 25th Nov                     Ahmed Jaseem                    Yes           10:20 AM, 25th Nov                   Bot                   Please enter your email           10:20 AM, 25th Nov                     Ahmed Jaseem                    [email-masked]           10:20 AM, 25th Nov                   Bot                   Please enter your number           10:20 AM, 25th Nov                     Ahmed Jaseem                    0502314878           10:20 AM, 25th Nov                   Bot                   Please wait while we transfer you to an agent           10:20 AM, 25th Nov                     Ahmed Jaseem                    ok           10:20 AM, 25th Nov                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           10:21 AM, 25th Nov                     Ahmed Jaseem                    hi           10:21 AM, 25th Nov                     Ahmed Jaseem                    would you please help me t use my credit note on while purchasing online?           10:21 AM, 25th Nov                   Mohammad                   You can use My credit  for any purchase from the App Store.   for  payment  and  you  can  choose  pay  from  my  credit  If the transaction is less than my balance, only the value of the purchase will be deducted. If the purchase is more than my credit my balance will be deducted. App purchase.           10:24 AM, 25th Nov                     Ahmed Jaseem                    ok           10:24 AM, 25th Nov                     Ahmed Jaseem                    how can add my credits?           10:25 AM, 25th Nov                     Ahmed Jaseem                    i have online credit voucher           10:25 AM, 25th Nov                   Mohammad                   Use it when you pay There is a section " Do you have a promotional code "Click on it and enter the voucher code and apply in order to pay the amount from the voucher.  Note The value of the items in the shopping cart on request must be not less than 300 AED           10:26 AM, 25th Nov                   Mohammad                   Is there anything else I can help you with?           10:27 AM, 25th Nov                     Ahmed Jaseem                    thank you           10:27 AM, 25th Nov                     Ahmed Jaseem                    thats it           10:27 AM, 25th Nov                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           10:27 AM, 25th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/275326