Subject: Ticket Assigned - Conversation with Ticking Fire
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 24 Nov 2019 11:34:55 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ticking  Fire Ticking  Fire                    hello           03:19 PM, 24th Nov                   Bot                   أهلا مرة أخرى!           03:19 PM, 24th Nov                     Ticking  Fire                    my shukrans card is not working           03:20 PM, 24th Nov                     Ticking  Fire                    can you please help me in this regards           03:21 PM, 24th Nov                     Ticking  Fire                    i had shop online ion MAX two times but no points are add in it           03:21 PM, 24th Nov                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           03:27 PM, 24th Nov                   Mohammad                   We Apologies for the inconvenience caused.

Please note due to system upgradation, you will not be able to Link and Pay through your Shukran card. However, you will be earning the Shukran points if your card is already linked.

Please note this is a temporary issue and we are trying our best to rectify it.            03:27 PM, 24th Nov                     Ticking  Fire                    humm           03:27 PM, 24th Nov                     Ticking  Fire                    can you check my card is linked or not           03:28 PM, 24th Nov                     Ticking  Fire                    my phone number is 0598089700           03:28 PM, 24th Nov                   Mohammad                   Please hold for a moment while I gather those details for you.           03:28 PM, 24th Nov                   Mohammad                   it's  not link           03:29 PM, 24th Nov                   Mohammad                   We Apologies for the inconvenience caused.

Please note due to system upgradation, you will not be able to Link and Pay through your Shukran card. However, you will be earning the Shukran points if your card is already linked.

Please note this is a temporary issue and we are trying our best to rectify it.            03:29 PM, 24th Nov                     Ticking  Fire                    so now what           03:29 PM, 24th Nov                     Ticking  Fire                    ??           03:29 PM, 24th Nov                   Mohammad                   Wait           03:30 PM, 24th Nov                     Ticking  Fire                    means my all online shop points are not           03:30 PM, 24th Nov                   Mohammad                   just  for confirm           03:30 PM, 24th Nov                   Mohammad                   OK   now  it's  link           03:31 PM, 24th Nov                   Mohammad                   Is there anything else I can help you with?           03:31 PM, 24th Nov                     Ticking  Fire                    no thinks last week my online point add in it or not           03:31 PM, 24th Nov                     Ticking  Fire                    ?           03:31 PM, 24th Nov                     Ticking  Fire                    when your system is fix ?           03:32 PM, 24th Nov                   Mohammad                   Now  Team  work   on  to  fix  it  ASAP           03:34 PM, 24th Nov                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           03:34 PM, 24th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/272685