Subject: Ticket Assigned - Conversation with Ringing Camera
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 24 Nov 2019 10:30:22 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ringing Camera Ringing Camera                    Hi back online           01:59 PM, 24th Nov                     Ringing Camera                    ok can u exchange the item?           02:01 PM, 24th Nov                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           02:01 PM, 24th Nov                   Mohammad                   Please hold for a moment while I gather those details for you.           02:01 PM, 24th Nov                     Ringing Camera                    ok           02:01 PM, 24th Nov                   Mohammad                   Return online purchases through the below three channels:

· You can contact our customer support team on 800-1111-MAX (800-1111629) to book a return and to be notified of the refund amount based on our return policy.
· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.
· You can now drop off your return to any (brand) store across the KSA.
 
Here’s what you need to do.
 
· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the KSA.
· Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.
 
Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund           02:03 PM, 24th Nov                   Mohammad                   Is there anything else I can help you with?           02:04 PM, 24th Nov                     Ringing Camera                    So I have to go and drop it off to a nearest branch  within 14 days           02:07 PM, 24th Nov                     Ringing Camera                    ?           02:07 PM, 24th Nov                   Mohammad                   Yes  of course           02:08 PM, 24th Nov                   Mohammad                   Is there anything else I can help you with?           02:08 PM, 24th Nov                     Ringing Camera                    Yes           02:10 PM, 24th Nov                     Ringing Camera                    There is another order I received only one item from it           02:12 PM, 24th Nov                     Ringing Camera                    When is the rest of order coming?           02:12 PM, 24th Nov                   Mohammad                   Can you please share your order number or registered email address.           02:16 PM, 24th Nov                   Mohammad                   Please hold for a moment while I gather those details for you.           02:20 PM, 24th Nov                     Ringing Camera                    I have sent you the photo of the order           02:21 PM, 24th Nov                   Mohammad                   Yes you  will receive it  today  or  tomorrow           02:22 PM, 24th Nov                     Ringing Camera                    Completed I hope ?           02:22 PM, 24th Nov                   Mohammad                   Is there anything else I can help you with?           02:23 PM, 24th Nov                     Ringing Camera                    Do you do exchange for online items or no?           02:24 PM, 24th Nov                   Mohammad                   No  exchange  but return and  get refund           02:27 PM, 24th Nov                   Mohammad                   Is there anything else I can help you with?           02:27 PM, 24th Nov                     Ringing Camera                    Ok thank you so much           02:29 PM, 24th Nov                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           02:30 PM, 24th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/272440