Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 24 Nov 2019 09:57:38 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           01:49 PM, 24th Nov                     User                    I just receive my order and it’s damaged           01:49 PM, 24th Nov                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           01:50 PM, 24th Nov                   Mohammad                   Can you please share your order number or registered email address.           01:50 PM, 24th Nov                     User                    My order damaged           01:50 PM, 24th Nov                     User                    0501254300           01:50 PM, 24th Nov                   Mohammad                   Please hold for a moment while I gather those details for you.           01:50 PM, 24th Nov                     User                    Its all spilled everywhere           01:50 PM, 24th Nov                     User                    hair oil           01:51 PM, 24th Nov                     User                    ?           01:52 PM, 24th Nov                   Mohammad                   We understand how disappointed you are.  We are really sorry to have this kind of bad experience.Currently,    you may exchange Lifestyle items in any Centrepoint/Lifestyle store within 14 days from the collection/delivery date providing that the item is available in the store.

 
Wrong products delivered cannot be exchanged, however, a return and refund can be done.
 
You can return online purchases through the below three channels:

 
You can contact our customer support team on (800-) to book a return and to be notified of the refund amount based on our return policy.

You can now drop off your Centrepoint and Lifestyle returns at any Centrepoint and Lifestyle stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.

You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           01:53 PM, 24th Nov                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           01:57 PM, 24th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/272335