Subject: Ticket Assigned - Conversation with Orange Juice
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Fri, 22 Nov 2019 12:02:03 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Orange Juice Orange Juice                    Hi           03:57 PM, 22nd Nov                     Orange Juice                    Is it possible to exchange for size in stores that is purchased online?           03:58 PM, 22nd Nov                   Mohammad                   Currently, you may exchange Shoe Mart items in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is available in the store.
 
Products that have a manufacturing issue cannot be exchanged, however, a return and refund can be done.
 
You can return online purchases through the below three channels:

 
You can contact our customer support team on (800-) to book a return and to be notified of the refund amount based on our return policy.

You can now drop off your Centrepoint and Shoe Mart returns at any Centrepoint and Shoe Mart stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.

You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.             04:00 PM, 22nd Nov                     Orange Juice                    Thank u           04:01 PM, 22nd Nov                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           04:01 PM, 22nd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/266755