Subject: Ticket Assigned - Conversation with tried different cards all transactions fail
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 22 Nov 2019 11:58:57 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with tried different cards all transactions fail tried different cards all transactions fail                    Am not able to pay with my bank card           03:48 PM, 22nd Nov                   Bot                   Please enter your name.           03:48 PM, 22nd Nov                     tried different cards all transactions fail                    Tried different cards all transactions fail           03:49 PM, 22nd Nov                   Bot                   Hi Tried Different Cards All Transactions Fail,what do you need help with?           03:49 PM, 22nd Nov                     tried different cards all transactions fail                    Would you like to connect with our Agent           03:49 PM, 22nd Nov                   Bot                   Please enter your email           03:49 PM, 22nd Nov                     tried different cards all transactions fail                    [email-masked]           03:49 PM, 22nd Nov                   Bot                   Please enter your number           03:49 PM, 22nd Nov                     tried different cards all transactions fail                    0526644336           03:49 PM, 22nd Nov                   Bot                   Please wait while we transfer you to an agent           03:49 PM, 22nd Nov                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           03:50 PM, 22nd Nov                     tried different cards all transactions fail                    Hi Tawfik.           03:50 PM, 22nd Nov                     tried different cards all transactions fail                    It’s been a couple of days am trying to make online payments using different bank cards and all of them fail           03:51 PM, 22nd Nov                     tried different cards all transactions fail                    Contacted you guys earlier and y adviced to remove previous details and enter them didn’t work           03:51 PM, 22nd Nov                     tried different cards all transactions fail                    Also tries the website and app doesn’t work           03:52 PM, 22nd Nov                   Mohammad                   its technical issues now we work on to fix it           03:52 PM, 22nd Nov                     tried different cards all transactions fail                    Since Tuesday?           03:52 PM, 22nd Nov                     tried different cards all transactions fail                    And what is the expected time to solve it?           03:53 PM, 22nd Nov                   Mohammad                   try   chooses  another  channel   like  pay  cache   on  deleivery   to  avoid  this  problem           03:53 PM, 22nd Nov                     tried different cards all transactions fail                    Can a supervisor contact me please?           03:54 PM, 22nd Nov                   Mohammad                   this  issue  it's  not fro m  our  side           03:56 PM, 22nd Nov                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           03:58 PM, 22nd Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/266741