Subject: Ticket Assigned - Conversation with User
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Thu, 21 Nov 2019 11:23:11 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hi i need to return one item from order :9760148567           03:13 PM, 21st Nov                     User                    i tried to use return option from your website but it does not give me the option to choose one item only           03:13 PM, 21st Nov                   Mohammad                   Please hold for a moment while I gather those details for you.           03:14 PM, 21st Nov                   Mohammad                   from   the  history  of order   click  on  it  and  choose    order           03:15 PM, 21st Nov                   Mohammad                   or   provide  us  the name  of  order  will make  return  request  from  our  side           03:16 PM, 21st Nov                     User                    i tried but i can't select one item only           03:16 PM, 21st Nov              
        User                    i need to return one item only           03:16 PM, 21st Nov                   Mohammad                   give  me  the  name  of item   you  want  return           03:17 PM, 21st Nov                     User                    Skechers Textured Sneakers with Slip-On Closure           03:17 PM, 21st Nov                   Mohammad                   Please hold for a moment while I gather those details for you.           03:18 PM, 21st Nov                     User                    ok           03:18 PM, 21st Nov                   Mohammad                   ok return request has been done successfully           03:19 PM, 21st Nov                     User                    you made it for one item only right ?           03:20 PM, 21st Nov                   Mohammad                   Do you have any another inquiry   can   i help  you  with ?           03:20 PM, 21st Nov                     User                    i can see the return has been done for wh
 ole order, it that true ?           03:21 PM, 21st Nov                     User                    i need the return for one item only           03:21 PM, 21st Nov                   Mohammad                   only   one  item   that  you   give  us           03:22 PM, 21st Nov                     User                    ok thanks alot           03:22 PM, 21st Nov                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           03:22 PM, 21st Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/263943