Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 21 Nov 2019 10:10:56 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           01:59 PM, 21st Nov                   Bot                   Hi again!           01:59 PM, 21st Nov                     User                    Crib return           01:59 PM, 21st Nov                     User                    I want to return           02:00 PM, 21st Nov                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           02:00 PM, 21st Nov                     User                    I purchased a crib from Al qasimia road branch on 18           02:00 PM, 21st Nov                     User                    It was delivered yesterday and still in original packaging           02:01 PM, 21st Nov                   Mohammad                   In the meantime, an exchange is not available at  https://www.babyshopstores.com/ae/en/  You can return online purchases through the below three channels:  · You can contact our customer support team on (800-22297467)‎   to book a return and to be notified of the refund amount based on our return policy.  · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.

· You can now drop off your return to any (brand) store across the UAE.
 
Here’s what you need to do.
 
· 

Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (brand) store in the UAE.

· Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.

· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.

 
Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           02:01 PM, 21st Nov                     User                    But the crib when checked with the assembly guy, it's bigger           02:01 PM, 21st Nov                     User                    Do I need to visit the store for the return?           02:02 PM, 21st Nov                     User                    Can you schedule a pick up           02:02 PM, 21st Nov                   Mohammad                   give  me  order  number           02:04 PM, 21st Nov                   Mohammad                   and the name  of items  you  want  return           02:04 PM, 21st Nov                   Mohammad                   will   do  it  fro m  our  side           02:04 PM, 21st Nov                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           02:08 PM, 21st Nov                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           02:10 PM, 21st Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/263682