Subject: New Reply Received - Delay delivery 6450609476
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Nov 2019 14:47:51 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  The customer has responded to the ticket.  Delay delivery  6450609476  Ticket comment <div><br></div>
<div>الطلب وصل قطعة واحدة والمفترض انها قطعة وعليها قطعة مجانا ...انا غير راضية تماما عن هذا الوضع وتجربة أكثر من سيئة ... لم استلم الطلب من المعرض لان هناك قطعة ناقصة ..  الرجاء الالتزام وتوصيل الطلب كامل فى اسرع وقت</div>
<div><br></div>
<div><br></div>
<div id="composer_signature"><div style="font-size:85%;color:#575757" dir="auto">Sent from my Samsung Galaxy smartphone.</div></div>
<div><br></div>
<div style="font-size:100%;color:#000000">
<div>-------- Original message --------</div>
<div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt; </div>
<div>Date: 20/11/2019  3:53 pm  (GMT+03:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#251710] - Delay delivery  6450609476 </div>
<div><br></div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px;">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px;">
<div dir="ltr">
<div dir="rtl">مرحبا   داليا   .</div>
<div><br></div>
<div><br></div>
<div><br></div>
<div dir="ltr">
<div dir="rtl">شكر لتواصلك معنا.</div>
<div dir="rtl"><br></div>
<div dir="rtl">نرجو  ان  تتقبلي  اعتذارنا على التاخير  في  التوصيل  </div>
<div> </div>
<div dir="rtl">رقم  الطلب  6450609476جاهز الآن للتجميع.</div>
<div> </div>
<div dir="rtl">يرجى التأكد من حصولك على بطاقة هوية  أو جواز السفر الخاص بك أثناء الاستلام.</div>
<div> </div>
<div dir="rtl">تأكد أيضًا من أن تكون الرسالة النصية القصيرة جاهزة ، كما هو مطلوب في الفرع لتتمكن من إكمال عملية الاستلام.</div>
<div> </div>
<div dir="rtl">لا تترددي بالاتصال في حال وجود اي استفسارات اخرى.</div>
<div dir="rtl"><br></div>
<div dir="rtl"><span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif; font-size: 14px;'>إرضائكم يهمنا وتقيمكم لنا يدفعنا للافضل </span></div>
<div> </div>
<div dir="rtl">اصدقائك</div>
<div dir="rtl">فريق الدعم</div>
</div>
</div>
<div class="freshdesk_quote">
            <blockquote class="freshdesk_quote">
              On
              Sat, 16 Nov at 12:58 PM
              <span class="separator">,  [email-masked] &lt;[email-masked]&gt;  wrote:
              <div>Thanks , but they told me that orders are coming from Jedda only  every week , that means  that I should wait for another week to deliver my order ? </div>
<div class="">Order num <span style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-size: 14px;" class="">6450609476 </span>
</div>
<div class="">
<font class=""><span style="font-size: 14px;" class="">I made a complaint  with number 251675 . Please review to understand my problem .. Thanks alot </span><br class=""></font><blockquote class=""><div class="" style="font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif; font-size: 14px;"><div class=""><div class="freshdesk_quote"><blockquote class="freshdesk_quote"><span class="separator"><div class=""><br class=""></div></span></blockquote></div></div></div></blockquote>
<div class=""><br class=""></div>
<div class=""><div><blockquote class=""><div class=""></div></blockquote></div></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Nov 16, 2019, at 11:50 AM, Centrepoint &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt; wrote:<br class="Apple-interchange-newline">
</div>
<div class=""><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px;" class="">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px;" class="">
<div dir="ltr" class="">
<div dir="ltr" class="">​Hi  Dahlia,</div>
<div class=""><br class=""></div>
<div class=""><br class=""></div>
<div dir="ltr" class="">
<div class=""><br class=""></div>
<div class="">Thank you for reaching out to us and apologies for the delay in response.</div>
<div dir="ltr" class="">We apologise for the inconvenience caused to you.<br class="">This is clearly not the experience we want our customers to have when they shop with us.<br class=""><br class="">
</div>
<div dir="ltr" class="">Your request has been filed with the concerned party to deliver the product  to  the store  as soon as possible. You will be contacted in case of any new information.</div>
<div class="">Thanks for your cooperation and understanding with us.</div>
<div class=""><br class=""></div>
<div class="">Please feel free to contact us if you have any further questions.</div>
<div class=""><br class=""></div>
<div class=""><br class=""></div>
<div class="">Your friends</div>
<div class="">Support Team</div>
</div>
</div>
<div dir="ltr" class=""><div class=""><br class=""></div></div>
<div class="freshdesk_quote">
            
           </div>
</div>

	

</div></div>
<br class="">
</blockquote></div>
            </span>
</blockquote>
           </div>
</div>

	

</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/251710