Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 20 Nov 2019 13:30:22 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hi           05:11 PM, 20th Nov                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           05:15 PM, 20th Nov                     User                    ok           05:15 PM, 20th Nov                     User                    while check out process internet connection disconnected and order was not placed but the amount deduct from my account , can you check please           05:16 PM, 20th Nov                   Mohammad                   please  provide  us    your order  number           05:16 PM, 20th Nov                     User                    no order no, amount 62.8 sr           05:17 PM, 20th Nov                     User                    i did not get order no           05:17 PM, 20th Nov                   Mohammad           
         please  provide  us  your  registered    email   id  ?           05:18 PM, 20th Nov                     User                    [email-masked]           05:18 PM, 20th Nov                   Mohammad                   Your order has been placed successfully and will be delivered within 3-6 business days. For your reference, your order number is 6452395792 .           05:21 PM, 20th Nov                     User                    same amount ? 62.8 sr?           05:22 PM, 20th Nov                     User                    please confirm           05:22 PM, 20th Nov                   Mohammad                   SAR64.40           05:23 PM, 20th Nov                     User                    not this ,           05:24 PM, 20th Nov                     User                    this is ok           05:24 PM, 20th Nov                     User                    there is one transaction 62.8 sr, its deduct from my account           05:25 PM, 20th Nov                   Mohammad 
                   let me clarify for you in the beginning the order was payment failed by this amount 62.8 the the system try automatically and the transaction successful           05:26 PM, 20th Nov                   Mohammad                   the  order  number  that  was  failed  is  6452308553           05:26 PM, 20th Nov                   Mohammad                   the  successful    is  6452395792           05:26 PM, 20th Nov                   Mohammad                   ok   is  it  claer           05:26 PM, 20th Nov                     User                    order not placed , but amount deducted from my account, which is 62.8sr           05:27 PM, 20th Nov                   Mohammad                   now  order  was  place  successfully     the  new    order  number    is  6452395792           05:28 PM, 20th Nov                   Mohammad                   by   the  same  amount           05:28 PM, 20th Nov                     User                    62.8 sr?           05:2
 8 PM, 20th Nov                   Mohammad                   now  you  will   get   refund           05:29 PM, 20th Nov                     User                    ok           05:29 PM, 20th Nov                   Mohammad                   with  in  4-15   days  according   the bank  procedure           05:29 PM, 20th Nov                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           05:29 PM, 20th Nov                     User                    ok , thanks           05:29 PM, 20th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/261024