Subject: Ticket Assigned - Conversation with Jayanto Chakraborty
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 20 Nov 2019 10:37:58 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jayanto Chakraborty Jayanto Chakraborty                    hi           02:17 PM, 20th Nov                   Bot                   Please enter your name.           02:17 PM, 20th Nov                     Jayanto Chakraborty                    jayanta chakraborty           02:18 PM, 20th Nov                   Bot                   Hi Jayanta Chakraborty,what do you need help with?           02:18 PM, 20th Nov                     Jayanto Chakraborty                    Refund queries           02:18 PM, 20th Nov                   Bot                   Please choose your location           02:18 PM, 20th Nov                     Jayanto Chakraborty                    Saudi Arabia           02:18 PM, 20th Nov                   Bot                    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you’ll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you’ll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during sales. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.            02:18 PM, 20th Nov                   Bot                   Was I helpful?           02:18 PM, 20th Nov                     Jayanto Chakraborty                    No           02:18 PM, 20th Nov                   Bot                   Would you still like to connect with an agent?           02:18 PM, 20th Nov                     Jayanto Chakraborty                    Yes           02:18 PM, 20th Nov                   Bot                   Please enter your email           02:18 PM, 20th Nov                     Jayanto Chakraborty                    [email-masked]           02:18 PM, 20th Nov                   Bot                   Please enter your number           02:18 PM, 20th Nov                     Jayanto Chakraborty                    +966 550331145           02:19 PM, 20th Nov                   Bot                   Please wait while we transfer you to an agent           02:19 PM, 20th Nov                     Jayanto Chakraborty                    ok           02:19 PM, 20th Nov                   Mohammad                   Hi, Thank you for contacting us.   Tawfik  with   you    How may I help you?           02:21 PM, 20th Nov                     Jayanto Chakraborty                    hi tawfik           02:21 PM, 20th Nov                     Jayanto Chakraborty                    i have returned one item on 18th nov and salesofficer wrongly returned in credit note           02:21 PM, 20th Nov                     Jayanto Chakraborty                    now when i am trying to purchase one item and not getting that credit amount           02:22 PM, 20th Nov                   Mohammad                   Hello  we  can  see  you   made  request   return  on 11/18/19 11:14 AM           02:22 PM, 20th Nov                     Jayanto Chakraborty                    yes sir           02:22 PM, 20th Nov                   Mohammad                   ok refund process it take 4-15 business days to reach to your account           02:23 PM, 20th Nov                     Jayanto Chakraborty                    this is shocking ... one mistake from ur executive instead osending to my debit card ..           02:24 PM, 20th Nov                     Jayanto Chakraborty                    now u are asking 4 to 15 days           02:24 PM, 20th Nov                     Jayanto Chakraborty                    now i want to buy why i will spend money again           02:24 PM, 20th Nov                   Mohammad                   donot worry refund has been done from our  side   it  may  it  take  4  days  according   bank  procedure           02:27 PM, 20th Nov                     Jayanto Chakraborty                    credit note it is mentioned           02:28 PM, 20th Nov                     Jayanto Chakraborty                    can u pl transfer vin my account           02:28 PM, 20th Nov                   Mohammad                   yes of course it will be in your account           02:31 PM, 20th Nov                     Jayanto Chakraborty                    bank ?           02:31 PM, 20th Nov                   Mohammad                   I mean the email account. The credit note was sent to your email address regarding the refund as well I believe.           02:34 PM, 20th Nov                   Mohammad                   However, please note credit notes are non transferrable.           02:34 PM, 20th Nov                     Jayanto Chakraborty                    ho will buy online           02:35 PM, 20th Nov                   Mohammad                   You can simply use this voucher when placing the order under "Promo Code" section.           02:35 PM, 20th Nov                   Mohammad                   The code for your Credit note is: 6451059723-22903520-70383-62185           02:35 PM, 20th Nov                   Mohammad                   Do you have any other inquiry   can   i help  you  with ?           02:36 PM, 20th Nov                     Jayanto Chakraborty                    thnk u ..problem resolved           02:36 PM, 20th Nov                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           02:37 PM, 20th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/260435