Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 20 Nov 2019 07:01:57 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    HI           10:29 AM, 20th Nov                     User                    I m not able to add my shukran points to my card           10:29 AM, 20th Nov                   Mohammad                   Hello Tawfik with you how can i help you ?           10:42 AM, 20th Nov                   Mohammad                   give  me  your  email  address           10:43 AM, 20th Nov                     User                    my order no is Order #9761197645 was from my online account chitra_d_m@hotmail and my shukran card no is 1800000297931410           10:44 AM, 20th Nov                   Mohammad                   We are giving you 5 days from the order date to link your account. Once you link your account within the 5 days of purchase, your points will be automatically credited into your Shukran account. You can only
  earn the points on your last purchase.
 
To link your Shukran card, please follow the below steps:

 
1- Log in your account.

2- Go to My account > Shukran > Link your account here.

3- Follow the provided steps on the webpage

 
After you have linked your UAE Shukran account and you have 200 points or more, you will be eligible to spend your points.           10:46 AM, 20th Nov                     User                    i tried i was trying with the phone no and was not getting linked and got locked           10:49 AM, 20th Nov                   Mohammad                   OK  wait   to   unblock           10:51 AM, 20th Nov                   Mohammad                   Thank You Card has been  unblock  sucessfully           10:54 AM, 20th Nov                   Mohammad                   now  you  can link  it  again           10:54 AM, 20th Nov                   Mohammad                   Please note that the personal data in Shukran must be  same  to the personal data in the account such as mobile number and email.           10:54 AM, 20th Nov                     User                    my shukran account has emaid id has different accout and i placed the order from dfferent account           10:55 AM, 20th
  Nov                   Mohammad                   no  you  should  be  use  it  in  same  account           10:57 AM, 20th Nov                     User                    my shukran caccount i have created years ago           10:57 AM, 20th Nov                     User                    how does it matter if i m providing the card number           10:58 AM, 20th Nov                   Mohammad                   To update the Shukran Card please contact the Shukran team on 800 124 6622 or by email at [email-masked] ds.com           10:59 AM, 20th Nov                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           11:01 AM, 20th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/259857