Subject: IMP UPDATE
From: Saifullah Kar <[email-masked]>
To: Swagtron <[email-masked]>
Date: Tue, 21 Jan 2020 10:05:34 -0700 (MST)

hI Team, 

Please be advised: refunds are not processed immediately. This process takes 3-5 business days normally for our accounting dept to complete. Then depending on the customer's bank/financial institution it could take a few additional days for the funds to be returned to their account. 
Please DO NOT tell customers that they will be refunded immediately upon receiving a recalled unit back into the warehouse. Each unit usually has to be checked in by our receiving department before we can send the refund request to accounting. 
For highly escalated customers we can process advance refunds, but this is not to be offered to customers nor mentioned. It is for CSR knowledge only. As always, please check with a supervisor before offering this or any other exception. Thank you. 

Regards