Subject: template
From: Nikhil Mittal <[email-masked]>
To: Gaurav Gupta <[email-masked]>
Date: Sat, 4 Jan 2020 01:29:03 -0700 (MST)

Hi, 

Sorry to hear you are facing a problem with your SwagTron product! 

Flashing red light with beeping sound indicates charging is less than 20% charged. We request you to charge the SwagTron Hoverboard strictly as per the recommended charging times mentioned in the user manual and recalibrate. Repeat this 2-3 times. 

Please follow these steps: 

Hoverboard Recalibration 

Power your Swagtron OFF 
Rotate the Swagtron until both wheelbases are level to the ground. We recommend using a level or a level app for the best results. 
While the Swagtron remains level, hold the POWER button down to turn on the unit and keep holding the button down. 
Wait an additional 3 seconds and you will hear a single beep. Release the POWER button and the front LEDs will begin flashing. (Note: T580 will not beep) 
Press the POWER button again to turn the Swagtron OFF. 
Once again, press the POWER button to turn your calibrated Swagtron unit ON. 

Hoverboard Reset 

Note: This is only effective when the unit is calibrated. 
Turn the Swagtron OFF. 
Hold down the power button for 15 seconds. During this time, the unit will turn on and then the System Status indicator light will blink. 
After releasing the power button, the status light will continue to blink, then turn the unit off and back on again. 

If the problem still persists, please explain the status of the charger light and battery indicator light and system indicator light ( Please refer to user manual) in the problem box of the RMA form:https://swagtron.com/swagtron-return-rma-form/ 

Regards, 

SwagTron Customer Support