Subject: New Reply Received - Fwd: Money Deducted Twice requesting for refund.
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 24 Sep 2020 11:38:26 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Fwd: Money Deducted Twice requesting for refund.  Ticket comment <div dir="ltr">Dear Centrepoint team,<div><br></div>
<div>Email address we used while making order is :</div>
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<a href="mailto:[email-masked]" target="_blank" style="font-family:Roboto,RobotoDraft,Helvetica,Arial,sans-serif" rel="noreferrer">[email-masked]</a>  <br>
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<div>in statement i attached clearly shows two transactions , when i contacted bank they said to contact merchant ,now you are saying to contact bank.</div>
<div>What is this Please resolve it ASAP</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Sep 24, 2020 at 2:31 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Nagarjuna,</div>
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<br>Thank you for contacting us.<br><br>We sincerely apologies for the inconvenience caused to you.<br><br>We would like to inform you that we can not find any failed transaction under your email address. </div>
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<div dir="ltr">We would request you to please contact bank and if you still believes that the amount has been deducted, kindly share the transaction number, email address which you have while placing the order, date of transaction, amount and the bank statement till 24 Sep, 2020.<br><br>Feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team<br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1512174