Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 24 Sep 2020 10:17:10 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Returns  Ticket comment <div>Ok am waiting. <br><br>
</div>
<div dir="ltr">
<div>Kind regards </div>
<div>Majida Zaman </div>
<div><br></div>&#128231;Sent from my iPhone Ⓜ️<div><br></div>
</div>
<div dir="ltr">
<br><blockquote></blockquote>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 24 Sep 2020, at 12:52, Centrepoint &lt;[email-masked]&gt; wrote:<br><br>
</div>
<blockquote><div dir="ltr">
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div>
<div>Hi Majida,</div>
<div>
<div><br></div>
<div>Thank you for getting in touch with us.</div>
<div></div>
<div><br></div>
<div>We are truly sorry to hear that our courier team failed to pickup the items from you. This is surely not the experience we want our customers to have when they shop with us. Our return and refunds are always meant to be a hassle free process. </div>
<div><br></div>
<div dir="ltr">We can understand your frustration here. Please be assured as we have now escalated this issue with our courier team and they will arrange a pickup for your items and will update the order status as soon as possible.</div>
<div><br></div>
<div>Please allow us some time to work and get this issue fixed for you. We would really appreciate your patience and understanding here. </div>
<div><br></div>
<div>Feel free to get in touch with us for further assistance.</div>
<div><br></div>
<div>Your friends,</div>
<div>The Support Team</div>
<div></div>
</div>
<div>
<br><br><br>
</div>
</div>
<div dir="ltr"><div><br></div></div>
</div>

	

</div>
</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1478420