Subject: Ticket Assigned - Conversation with tesam
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 23 Sep 2020 09:40:55 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with tesam tesam                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  tesam Bot:  Hi Tesam ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0505491248            01:28 PM, 23rd Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           01:29 PM, 23rd Sep                     tesam                    I didnt receive a returns slip and i wiuld like to take something back in store           01:30 PM, 23rd Sep                   Shivani                    Kindly share order number.           01:30 PM, 23rd Sep                     tesam                    S002323252459           01:31 PM, 23rd Sep                   Shivani                    Kindly share order number which start with 6.           01:32 PM, 23rd Sep                     tesam                    6222541900           01:32 PM, 23rd Sep                   Shivani                    We would like to inform you that you can now drop off your return to any (Centrepoint) store. Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice/ show order confirmation email to any (Centrepoint) store​.  · Hand over your return: An authorised staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           01:35 PM, 23rd Sep                     tesam                    I dont have an invoice           01:36 PM, 23rd Sep                     tesam                    It wasnt sent to my email           01:36 PM, 23rd Sep                   Shivani                    Did you receive order confirmation email?           01:37 PM, 23rd Sep                     tesam                    No           01:37 PM, 23rd Sep                   Shivani                    We will share you the invoice on your email.           01:38 PM, 23rd Sep                   Shivani                    Is this your email [email-masked]?           01:38 PM, 23rd Sep                     tesam                    Ok thank you           01:38 PM, 23rd Sep                     tesam                    Yes           01:38 PM, 23rd Sep                     tesam                    [email-masked]           01:39 PM, 23rd Sep                   Shivani                    We will forward your invoice request to our concern team. Once we will get it we will share it with you.           01:39 PM, 23rd Sep                   Shivani                    Is there anything else I can help you with?            01:39 PM, 23rd Sep                     tesam                    Thats all thank u           01:40 PM, 23rd Sep                   Shivani                    You're most welcome.           01:40 PM, 23rd Sep                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           01:40 PM, 23rd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1510907