Subject: Ticket Assigned - Conversation with jawad
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 23 Sep 2020 09:25:43 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jawad jawad                    Bot:  Hi again! Bot:  Please enter your name Customer:  jawad Bot:  Hi Jawad ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6221055548 Bot:    Your order status is : Delivered    If you have not received your order, Home Delivery takes 7 to 9 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501866647            01:12 PM, 23rd Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           01:12 PM, 23rd Sep                     jawad                    Hello, Im facing issues adding of the items to my cart           01:13 PM, 23rd Sep                     jawad                    https://www.centrepointstores.com/sa/en/p/162384882           01:13 PM, 23rd Sep                     jawad                    This ia the lisk to the item           01:14 PM, 23rd Sep                     jawad                    Whenever I try to add it to my cart, a message will pops up saying adjust quantity           01:14 PM, 23rd Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           01:14 PM, 23rd Sep                     jawad                    Even though I tried adding more than one just to see if that will solve the problem           01:15 PM, 23rd Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           01:15 PM, 23rd Sep                     jawad                    Sure           01:15 PM, 23rd Sep                   Shivani                    Thank you for holding up            01:17 PM, 23rd Sep                   Shivani                    We are sorry to inform you that I have checked and same error coming to me as well.           01:17 PM, 23rd Sep                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           01:18 PM, 23rd Sep                     jawad                    How long this might takes?           01:18 PM, 23rd Sep                   Shivani                    We will try to resolve it as soon as possible.           01:18 PM, 23rd Sep                     jawad                    I don't want to miss this deal           01:18 PM, 23rd Sep                     jawad                    Can you give me an estimate time frame?           01:19 PM, 23rd Sep                   Shivani                    However, in the meantime I request you to please try to place an order through app.           01:19 PM, 23rd Sep                     jawad                    I did try on the app as well and didn't work too           01:19 PM, 23rd Sep                     jawad                    I tried even before the offer and the same item has an issue been added to the cart           01:20 PM, 23rd Sep                   Shivani                    We request you to please allow us 48-72 hours to get back to you.           01:20 PM, 23rd Sep                     jawad                    Is there a way where you could place an order manually on my behalf?           01:20 PM, 23rd Sep                     jawad                    How long the current deal will last?           01:21 PM, 23rd Sep                   Shivani                    We are sorry to inform you that we can not place the order on your behalf.           01:21 PM, 23rd Sep                     jawad                    Okay           01:22 PM, 23rd Sep                     jawad                    How long the 50% off will.last on tbis item?           01:22 PM, 23rd Sep                   Shivani                    We do not have any information regarding when the sale will last.           01:23 PM, 23rd Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           01:23 PM, 23rd Sep                   Shivani                    However, we will try to resolve your issue on priority.           01:24 PM, 23rd Sep                     jawad                    What should I do if the problem have not been resolved before the offer is ends?           01:24 PM, 23rd Sep                   Shivani                    Please allow us some time to fix the issue.           01:24 PM, 23rd Sep                     jawad                    Sure           01:24 PM, 23rd Sep                   Shivani                    Thank you for your understanding.           01:24 PM, 23rd Sep                   Shivani                    We will get back to you soon via email.           01:25 PM, 23rd Sep                   Shivani                    Is there anything else I can help you with?            01:25 PM, 23rd Sep                     jawad                    Ok           01:25 PM, 23rd Sep                     jawad                    That's all           01:25 PM, 23rd Sep                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           01:25 PM, 23rd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1510842