Subject: Ticket Assigned - Conversation with uvais
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 23 Sep 2020 09:08:00 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with uvais uvais                    Bot:  Hi again! Bot:  Please enter your name Customer:  uvais Bot:  Hi Uvais ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:00 PM, 23rd Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           01:00 PM, 23rd Sep                     uvais                    I returned an item but i didn’t receive refunds           01:02 PM, 23rd Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           01:02 PM, 23rd Sep                   Shivani                    Kindly share your order number.           01:02 PM, 23rd Sep                     uvais                    Order number 9601329225           01:03 PM, 23rd Sep                   Shivani                    Kindly share the name of the item which you have returned to courier team.           01:04 PM, 23rd Sep                     uvais                    tem name:Duchini formal belt with pin buckle closure           01:04 PM, 23rd Sep                   Shivani                    Thank you for the detail.           01:05 PM, 23rd Sep                   Shivani                    We would like to inform you that we have process the refund on 23 Sep, 2020.           01:05 PM, 23rd Sep                   Shivani                    The amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           01:05 PM, 23rd Sep                     uvais                    I trust you           01:06 PM, 23rd Sep                   Shivani                    Is there anything else I can help you with?            01:06 PM, 23rd Sep                     uvais                    Thanks           01:07 PM, 23rd Sep                   Shivani                    You're most welcome.           01:07 PM, 23rd Sep                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           01:07 PM, 23rd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1510771