Subject: Ticket Assigned - Conversation with durgesh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 23 Sep 2020 08:50:22 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with durgesh durgesh                    Bot:  Hi again! Bot:  Please enter your name Customer:  durgesh Bot:  Hi Durgesh ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:44 PM, 23rd Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           12:44 PM, 23rd Sep                     durgesh                    order number 6225362117           12:44 PM, 23rd Sep                     durgesh                    I have collected this order last night but showing then how long will it take to update that we have collected           12:45 PM, 23rd Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           12:45 PM, 23rd Sep                   Shivani                    We will update the order status as soon as possible.           12:46 PM, 23rd Sep                   Shivani                    Please allow us some time to fix the issue for you.           12:46 PM, 23rd Sep                   Shivani                    Is there anything else I can help you with?            12:46 PM, 23rd Sep                     durgesh                    As i have to return the item           12:46 PM, 23rd Sep                     durgesh                    What is ur processing tym for updation?           12:47 PM, 23rd Sep                   Shivani                    Do you want to return the item at store or though courier team           12:47 PM, 23rd Sep                     durgesh                    Store           12:48 PM, 23rd Sep                   Shivani                    Generally the order status update within a day but sometime due to some issue it might takes some time.           12:48 PM, 23rd Sep                     durgesh                    Okay           12:48 PM, 23rd Sep                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you           12:48 PM, 23rd Sep                     durgesh                    Okay thanks           12:48 PM, 23rd Sep                   Shivani                    You're most welcome.           12:49 PM, 23rd Sep                   Shivani                    Is there anything else I can help you with?            12:49 PM, 23rd Sep                     durgesh                    No thanks           12:49 PM, 23rd Sep                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           12:50 PM, 23rd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1510711