Subject: Ticket Assigned - Conversation with hello
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 23 Sep 2020 08:26:32 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0506610170            12:17 PM, 23rd Sep                     hello                    Sure           12:17 PM, 23rd Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           12:17 PM, 23rd Sep                     hello                    Hi           12:18 PM, 23rd Sep                     hello                    I want to cancel my order 9604385748           12:18 PM, 23rd Sep                     hello                    Since u dont have the sling bag.  I want to cancel all orders I made.           12:19 PM, 23rd Sep                     hello                    Including the shoes.           12:19 PM, 23rd Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           12:19 PM, 23rd Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:19 PM, 23rd Sep                     hello                    sure           12:20 PM, 23rd Sep                   Shivani                    Thank you for holding up            12:22 PM, 23rd Sep                     hello                    OK           12:22 PM, 23rd Sep                   Shivani                    We would like to inform you that we can not cancel your order as the order is in progress.           12:22 PM, 23rd Sep                   Shivani                    The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 4-15 days.           12:23 PM, 23rd Sep                   Shivani                    Is there anything else I can help you with?            12:23 PM, 23rd Sep                     hello                    OK. I'll not collect then           12:24 PM, 23rd Sep                   Shivani                    Ok           12:24 PM, 23rd Sep                   Shivani                    Is there anything else I can help you with?           12:24 PM, 23rd Sep                   Shivani                    Hi, I'm not getting a response from you. Are we still connected?           12:25 PM, 23rd Sep                   Shivani                    Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help.           12:26 PM, 23rd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1510610