Subject: New Reply Received - Returns
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 23 Sep 2020 08:19:22 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr">
<div class="gmail_default" style="font-family:monospace;color:#444444">Dear Team </div>
<div class="gmail_default" style="font-family:monospace;color:#444444"><br></div>
<div class="gmail_default" style="font-family:monospace;color:#444444">Kind reminder. </div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sun, Sep 20, 2020 at 12:33 PM Arsha Salil &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">Dear Team<div dir="auto"><br></div>
<div dir="auto">Please find below pictures. </div>
<div dir="auto"><br></div>
<div dir="auto">The stone is missing and the hoop is broken. </div>
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<div dir="auto">Hoping to receive a refund as soon as possible. </div>
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<div dir="ltr" class="gmail_attr">On Sat, 19 Sep 2020, 1:08 pm Max, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div dir="ltr"><div dir="ltr">Hi Arsha,</div></div>
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<div>Thank you for getting in touch with us.</div>
<div style="box-sizing:border-box;word-break:break-word"><div>
<div dir="ltr"> <br style="box-sizing:border-box">With reference to order no #9603330107<div><br></div>
<div>We sincerely apologise for the inconvenience caused to you.</div>
<div><br style="box-sizing:border-box"></div>
<div dir="ltr">This is really unfortunate that you had received a damaged item in your purchase with us. We understand that you are skeptical about your future purchases. </div>
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<div>We would also request you to provide us some snapshots of the damaged item you have received.</div>
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<div>We look forward to hearing from you.</div>
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<div>Please note that this case will be automatically closed if we don't hear from you within 24 hours.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1491416