Subject: Ticket Assigned - Conversation with muhammad saeed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 23 Sep 2020 08:06:23 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with muhammad saeed muhammad saeed                    Bot:  Hi again! Bot:  Please enter your name Customer:  muhammad saeed Bot:  Hi Muhammad Saeed ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:47 AM, 23rd Sep                     muhammad saeed                    ?           11:49 AM, 23rd Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           11:50 AM, 23rd Sep                     muhammad saeed                    Hi           11:50 AM, 23rd Sep                     muhammad saeed                    I have made a payment but my order hasn't been confirmed           11:50 AM, 23rd Sep                     muhammad saeed                    But the payment was already deducted my card           11:51 AM, 23rd Sep                     muhammad saeed                    My id mail           11:53 AM, 23rd Sep                     muhammad saeed                    [email-masked]           11:53 AM, 23rd Sep                     muhammad saeed                    My number           11:53 AM, 23rd Sep                     muhammad saeed                    +966548411935           11:53 AM, 23rd Sep                     muhammad saeed                    ??           11:54 AM, 23rd Sep                     muhammad saeed                    /startOver           11:55 AM, 23rd Sep                     muhammad saeed                    Hi           11:56 AM, 23rd Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           11:56 AM, 23rd Sep                   Shivani                    Did you receive the order number.           11:56 AM, 23rd Sep                     muhammad saeed                    No           11:56 AM, 23rd Sep                     muhammad saeed                    But the transaction completed           11:57 AM, 23rd Sep                     muhammad saeed                    And i called my bank they said the amount was delivered to your account           11:58 AM, 23rd Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           12:00 PM, 23rd Sep                     muhammad saeed                    Ok           12:00 PM, 23rd Sep                   Shivani                    Thank you for holding up            12:01 PM, 23rd Sep                   Shivani                    We'd like to confirm you that order has not been placed successfully.           12:01 PM, 23rd Sep                   Shivani                    Also, we will forward your refund issue to our concern team. Once we will get any update we will get back to you.           12:01 PM, 23rd Sep                     muhammad saeed                    I can send you the receipt for the payment           12:02 PM, 23rd Sep                     muhammad saeed                    One sec           12:02 PM, 23rd Sep                   Shivani                    Sure           12:02 PM, 23rd Sep                     muhammad saeed                    https://fbots-attachment-messages.s3.amazonaws.com/cdcd337929ee25d8357c36adf8237220ecb7f988/791df5f629c0844038094d68ae5f15ce7262071d/69de638e9696c2a406128554320c7e329fb6c6c4/8725ec33f159fd5b963b8c815ace5eb6b60623bb/4bb7c6a6b6f02e9d24de8e4e0652081f73529cd3           12:03 PM, 23rd Sep                   Shivani                    Thank you for your response.           12:04 PM, 23rd Sep                   Shivani                    We will forward your refund issue to our concern team. Once we will get any update we will get back to you.           12:05 PM, 23rd Sep                   Shivani                    Is there anything else I can help you with?            12:05 PM, 23rd Sep                     muhammad saeed                    As you can see the amount of the order is paid but it faild to confirm at your side           12:05 PM, 23rd Sep                     muhammad saeed                    Just this matter if you can           12:05 PM, 23rd Sep                   Shivani                    Yes, I can see that and we will try to resolve it as soon as possible.           12:05 PM, 23rd Sep                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           12:06 PM, 23rd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1510533