Subject: Ticket Assigned - Conversation with roshan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 23 Sep 2020 07:59:46 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with roshan roshan                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  roshan Bot:  Hi Roshan ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0562369796            11:46 AM, 23rd Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           11:47 AM, 23rd Sep                     roshan                    I want to know status of my request           11:48 AM, 23rd Sep                     roshan                    #1499115           11:48 AM, 23rd Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           11:48 AM, 23rd Sep                     roshan                    okay           11:49 AM, 23rd Sep                   Shivani                    Thank you for holding up            11:53 AM, 23rd Sep                   Shivani                    We would like to inform you that we have forwarded your issue to our concern team. Once we will get any update we will get back to you.           11:53 AM, 23rd Sep                   Shivani                    Is there anything else I can help you with?            11:53 AM, 23rd Sep                     roshan                    how much more time will it take?           11:53 AM, 23rd Sep                     roshan                    to resolve this issue           11:53 AM, 23rd Sep                   Shivani                    We will try to resolve it on priority.           11:54 AM, 23rd Sep                   Shivani                    Please allow us some more time to fix this issue.           11:55 AM, 23rd Sep                     roshan                    this is the 5th day running with no resolution. Unable to do any online shopping. Really bad customer experience           11:55 AM, 23rd Sep                   Shivani                    Please allow us some more time to fix this issue and we will get back to you soon.           11:57 AM, 23rd Sep                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           11:59 AM, 23rd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1510514