Subject: Ticket Assigned - Conversation with munaf
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 23 Sep 2020 07:59:23 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with munaf munaf                    Bot:  Hi again! Bot:  Please enter your name Customer:  munaf Bot:  Hi Munaf ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:37 AM, 23rd Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           11:37 AM, 23rd Sep                     munaf                    hi           11:37 AM, 23rd Sep                     munaf                    where is abhishek           11:38 AM, 23rd Sep                     munaf                    still we not get refund           11:38 AM, 23rd Sep                   Shivani                    Kindly elaborate your issue so that I can assist with you.           11:38 AM, 23rd Sep                     munaf                    15 days completed           11:38 AM, 23rd Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           11:39 AM, 23rd Sep                     munaf                    i want refund           11:39 AM, 23rd Sep                   Shivani                    Kindly share your order number.           11:39 AM, 23rd Sep                     munaf                    2.610 kd           11:39 AM, 23rd Sep                     munaf                    65613737           11:39 AM, 23rd Sep                     munaf                    now its too late           11:40 AM, 23rd Sep                     munaf                    u have to refund today           11:40 AM, 23rd Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           11:40 AM, 23rd Sep                   Shivani                    Kindly share your order number so I can help you.           11:40 AM, 23rd Sep                     munaf                             11:40 AM, 23rd Sep                     munaf                             11:41 AM, 23rd Sep                     munaf                             11:41 AM, 23rd Sep                   Shivani                    Thank you for the detail.           11:41 AM, 23rd Sep                   Shivani                    Is this the same email [email-masked] which you have used while placing your order.           11:42 AM, 23rd Sep                     munaf                    yes           11:42 AM, 23rd Sep                   Shivani                    May I request you to please stay on-hold while I retrieve the information.           11:42 AM, 23rd Sep                     munaf                    ok           11:42 AM, 23rd Sep                   Shivani                    Thank you for holding up            11:44 AM, 23rd Sep                   Shivani                    We'd like to confirm you that order has not been placed successfully as the payment from your card used has been unsuccessful.           11:44 AM, 23rd Sep                     munaf                    amount deducted           11:44 AM, 23rd Sep                     munaf                    so have to refund me           11:44 AM, 23rd Sep                   Shivani                    If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           11:45 AM, 23rd Sep                     munaf                    or else you delivered the cap           11:45 AM, 23rd Sep                     munaf                    before few days your partner say after 15 days you get refund           11:45 AM, 23rd Sep                     munaf                    now you tel this thing           11:46 AM, 23rd Sep                     munaf                    whats going on           11:46 AM, 23rd Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           11:46 AM, 23rd Sep                     munaf                    you waste my 15 days           11:46 AM, 23rd Sep                     munaf                    no need your apologies           11:46 AM, 23rd Sep                     munaf                    i js want my maoney           11:46 AM, 23rd Sep                     munaf                    thats it           11:46 AM, 23rd Sep                   Shivani                    Kindly share your bank statement and the transaction number so that we can investigate the case.           11:47 AM, 23rd Sep                     munaf                    i replied in mail           11:47 AM, 23rd Sep                     munaf                    i have only this three msgs           11:47 AM, 23rd Sep                     munaf                    you js tell me whether you will refund or not ?           11:48 AM, 23rd Sep                   Shivani                    Kindly share your bank statement from 7 Sep, 2020to till 22 Sep, 2020           11:48 AM, 23rd Sep                     munaf                    refund or not ?           11:49 AM, 23rd Sep                     munaf                    our accountant say's bank charge for bank statement           11:49 AM, 23rd Sep                     munaf                    if you not refund then i'll take next step           11:50 AM, 23rd Sep                   Shivani                    We request you to please share your bank statement.           11:50 AM, 23rd Sep                     munaf                    now 15 days period is over           11:50 AM, 23rd Sep                     munaf                    and i have all conversation           11:51 AM, 23rd Sep                   Shivani                    We will check and forward your issue to our team and will get back to you via email.           11:51 AM, 23rd Sep                     munaf                    in that your person told me after 15 days i get the payment and if not refund then our man come there an give cash           11:52 AM, 23rd Sep                   Shivani                    We will forward your issue to our concern team. Once we will get any update we will get back to you.           11:53 AM, 23rd Sep                   Shivani                    Is there anything else I can help you with?            11:53 AM, 23rd Sep                     munaf                    how many days ?           11:54 AM, 23rd Sep                     munaf                    just for 2.610 kd           11:54 AM, 23rd Sep                   Shivani                    We will try to resolve the issue on priority.           11:56 AM, 23rd Sep                   Shivani                    It was a pleasure assisting you. Thank you for contacting us.           11:59 AM, 23rd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1510512