Subject: Ticket Assigned - Conversation with hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 23 Sep 2020 07:58:56 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account. 2. Email customer care for a pick-up at [email-masked]   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:43 AM, 23rd Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           11:44 AM, 23rd Sep                     hi                    Ok           11:44 AM, 23rd Sep                     hi                    I am waiting           11:45 AM, 23rd Sep                     hi                    Hi Shivani           11:45 AM, 23rd Sep                   Shivani                    Kindly share your order number.           11:46 AM, 23rd Sep                     hi                    I have requested a return for the order number 9603369903           11:46 AM, 23rd Sep                     hi                    I have already returned it           11:46 AM, 23rd Sep                     hi                    But i cannot see any status change in my order section           11:46 AM, 23rd Sep                   Shivani                    May I request you to please stay on-hold while I check.           11:47 AM, 23rd Sep                     hi                    Ok           11:47 AM, 23rd Sep                   Shivani                    Thank you for holding up            11:50 AM, 23rd Sep                     hi                    Yeah can you tell me the status           11:51 AM, 23rd Sep                     hi                    When the amount will be refunded?           11:52 AM, 23rd Sep                   Shivani                    We would like to inform you that your product reached our warehouse on 22 Sep, 2020.           11:52 AM, 23rd Sep                     hi                    So when the amount will be refunded           11:53 AM, 23rd Sep                   Shivani                    It will take us 1-2 business days from the time we receive your return to conduct a quality check and issue your refund.           11:53 AM, 23rd Sep                   Shivani                    Once the refund is processed the amount you paid online will be refunded back to your original payment method within 2 - 15 working days.           11:54 AM, 23rd Sep                   Shivani                    Is there anything else I can help you with?            11:54 AM, 23rd Sep                     hi                    Ok           11:54 AM, 23rd Sep                     hi                    But some mail i should get after the refund is processed           11:55 AM, 23rd Sep                   Shivani                    You will receive email once the refund will process.           11:56 AM, 23rd Sep                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           11:58 AM, 23rd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1510510