Subject: Ticket Assigned - Conversation with sana
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 23 Sep 2020 07:51:09 +0000

Hi Shivani Rani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sana sana                    Bot:  Hi again! Bot:  Please enter your name Customer:  sana Bot:  Hi Sana ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9603905161 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 5 to 8 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:44 AM, 23rd Sep                   Shivani                    Thank you for contacting us. My name is Shivani. How may I help you?           11:45 AM, 23rd Sep                     sana                    My order number was collected from the mall yesterday but not updated           11:45 AM, 23rd Sep                     sana                    I am receiving emails for collection           11:45 AM, 23rd Sep                     sana                    9603905161           11:46 AM, 23rd Sep                   Shivani                    We sincerely apologies for the inconvenience caused to you.           11:46 AM, 23rd Sep                     sana                    Please updats it           11:47 AM, 23rd Sep                     sana                    Thank you           11:47 AM, 23rd Sep                   Shivani                    We will update your order status as completed.           11:47 AM, 23rd Sep                   Shivani                    Is there anything else I can help you with?            11:48 AM, 23rd Sep                   Shivani                    It was a pleasure assisting you. Thank you for shopping with us.           11:51 AM, 23rd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1510483