Subject: New Reply Received - Returns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 23 Sep 2020 05:49:02 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="auto">Hello. Thanks for your reply, courier took wrong item. May I know when refounded money will return to my card?<div dir="auto">Thank you.</div>
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<div>On Sat, 19 Sep 2020, 19:48 Centrepoint, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Katerina,</div>
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<div dir="ltr">Thank you for your response.<br><br>We sincerely apologise for the inconvenience caused to you.<br><br>Please be assured as we have forwarded this issue to our concerned team and they are going to make sure you get correct your products for your future purchases.</div>
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<div dir="ltr">We would like to inform you that at this time we do not have an option to offer exchanges, only return and refund can be done.<br>
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<div dir="ltr">We would like to inform you that we have create a return request for the item and our courier team will contact you in 2-5 working days for the collection.<br><br>Feel free to reach out to us if you need any further assistance.<br><br>Your friends,<br>The Support Team<br><br><br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1484602