Subject: New Reply Received - REFUND request since 23 August
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 22 Sep 2020 18:29:02 +0000

Hi Shivani Rani,  The customer has responded to the ticket.  REFUND request since 23 August  Ticket comment <div style="color: rgb(33, 33, 33); background-color: rgb(255, 255, 255)">
<br>
</div>
<div id="id-091d6f5d-7e31-4634-b1c0-bb2c309f0255" class="ms-outlook-mobile-reference-message" dir="auto" style="text-align: left">
<div style="font-family: sans-serif; font-size: 13.2pt; color: rgb(0, 0, 0); text-align: left" dir="auto">
<span style="font-family: -apple-system, HelveticaNeue; font-size: 16px; text-align: start; display: inline !important">Transaction ID/reference number: 023650016962</span><br>
</div>
<div style="font-family: sans-serif; font-size: 13.2pt; color: rgb(0, 0, 0); text-align: left" dir="auto">
<span style="font-family: -apple-system, HelveticaNeue; font-size: 16px; text-align: start; display: inline !important"><br>
</span>
</div>
<div style="font-family: sans-serif; font-size: 13.2pt; color: rgb(0, 0, 0); text-align: left" dir="auto">
<span style="font-family: -apple-system, HelveticaNeue; font-size: 16px; text-align: start; display: inline !important">Bank statements for Aug and Sept:</span>
</div>
<div style="font-family: sans-serif; font-size: 13.2pt; color: rgb(0, 0, 0); text-align: left" dir="auto">
<span style="font-family: -apple-system, HelveticaNeue; font-size: 16px; text-align: start; display: inline !important"><br>
</span>
</div>
<div style="font-family: sans-serif; font-size: 13.2pt; color: rgb(0, 0, 0); text-align: left" dir="auto">
<span style="font-family: -apple-system, HelveticaNeue; font-size: 16px; text-align: start; display: inline !important"><img id="c6832a94-a0fb-4d9c-94c9-9a14ea8165f6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE0OTc3MzE0MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9._LMZe0uQNe50mKiCcZP0qu8ZUfVjuTcImIBB0mpBzuc" alt="Image" style="max-width: 100%">
<div id="br-id-0f64e551-e897-4c39-9e4c-c8501e873481">
<br>
</div>
<img id="5143c95b-a794-4fbf-8030-826de619766d" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE0OTc3MzE0MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6mxFqglZIuJAEgu981wNGcYCaOnyI8lGBh_vAGuNIt0" alt="Image" style="max-width: 100%">
<div id="br-id-9169f201-9b24-488c-a51c-e0968e936914">
<br>
</div>
<br>
</span>
</div>
<hr style="display:inline-block;width:98%">
<div id="divRplyFwdMsg"><strong></strong></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<strong>Sent:</strong> Tuesday, 22 September 2020, 4:42 pm<br>
<strong>To:</strong> [email-masked]<br>
<strong>Subject:</strong> Re: [#1463583] - REFUND request since 23 August<br>

<br>

</div>
<div style="font-size:14px">
<div style="font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Fatima,<br>
<br>
Thank you for your response.<br>
<br>
We sincerely apologies for the inconvenience caused to you.<br>
<br>
We would like to inform you that we have not charged you any amount. However, we would request you to please contact to your bank and share us the transaction number and your bank statement from 23 Aug, 2020 to till 22 Sep, 2020 so that we can investigate your
 issue.<br>
<br>
We look forward to hearing from you.<br>
<br>
Please note that this case will be automatically closed if we don't hear from you within 24 hours.<br>
<br>
Your friends,<br>
The Support Team<br>
<br>
<br>
</div>
</div>
<div dir="ltr">
<div>
<br>
</div>
</div>
</div>

</div>
<br>

</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1463583